Alex and Matt

[00:00:00] Speaker A: The best music from the 60s to today. IPL radio. [00:00:06] Speaker B: And welcome back to the Perth Property Bros with Josh and wait, hang on. Breaking news. Rumors are Carlos are back and guess what? He came back and he brought absolutely nothing. Where's the souvenir? [00:00:19] Speaker C: Souvenirs? Yeah. Oh, mate, I'll have to put you down on the list for souvenirs next time. [00:00:24] Speaker B: Oh, come on, man. [00:00:24] Speaker C: I got souvenirs for everybody else. [00:00:26] Speaker B: Is that right? [00:00:29] Speaker C: Especially Carly. She got one. And the rest of the B team, but. Sorry. Josh, what the hell? Dropped off the list, my friend. [00:00:36] Speaker B: It's not good, man. [00:00:37] Speaker C: How are you, buddy? [00:00:38] Speaker B: I'm good, I'm good. [00:00:39] Speaker C: Kicking some goals in the wise agency world, I hope. [00:00:42] Speaker B: It's been a week. Yeah, it's been a. Weather's changing. Yeah, we are what into spring now? At the moment, yeah. I think we both had a bit of a break. Now we've back to King Yachts just. [00:00:53] Speaker C: To recharge those batteries, mate. And you know, generally when you got to the winter periods, you're looking over the years, it's cold, it's rainy, it's not a good time to be taking photographs, listing properties for sale. You know, I would always sort of encourage people to push over into spring. We've got better days, we can do better twilight viewings. We can get more of a turnout during home opens. That used to be the thing, you know. Home opens are going to be better in the better weather. Not at the moment. [00:01:19] Speaker B: Not at the moment. [00:01:20] Speaker C: Oh my goodness, have I been just jammed with inquiry, jammed with contracts, with science, Josh. [00:01:25] Speaker B: Well, that's to do with the listings, isn't it, like. And if you know they are actually lining up for the houses, they are damn well sure really interested in it if you're going to brave this weather. I remember I was driving back from, from north and I was in this stretch of the freeway and it just started pouring. I couldn't even see the left or right lane. Yeah, it was so heavy. [00:01:45] Speaker C: Yeah, see that's the sort of thing, if you had that, you know, in a. In a market that's quite abundant in listings, probably people would say, oh well, we won't look this weekend. Well, we'll look next weekend because there's choices, mate. Not at the moment. Not at the moment. Does not matter. Rain, hail or shine. I heard that you guys had a few storms last week. [00:02:02] Speaker B: Like I said, there was a typhoon up north. Well, not typhoon but you know, small cyclone a lot because I remember buying for a client and one the roof got damaged a Little bit from that. [00:02:12] Speaker C: Okay. [00:02:13] Speaker B: Yeah. And then, like I said, we've been having some really extreme rains and stuff. There was a. Like I said, it was just driving up north down the Tonkin highway and just poured. It just wouldn't see left or right in Europe. [00:02:24] Speaker C: Yeah, it's really bad. The weather hasn't put people off. You know, I was away. I spent most days while I was away working, answering inquiries. I was, you know, I was writing a commercial contract and working on that deal, land deals. The inquiries keep coming in. I'm still. I'm still getting regular inquiries on all listings every day. [00:02:44] Speaker B: So Carlos writes rights offered acceptance while he's on flights, pretty much. So whenever you see he's on a holiday on a flight, he's writing an offer and acceptance. [00:02:53] Speaker C: Josh, that's two and a row. Two in a row. When I went to see my dad in December, what was that? 22nd, I think I left. And yeah, offered acceptance came through that day that I left and I was writing the offer at 32,000ft on the way over there. And it happened again as I'm flying over to see my dad riding off in the air at Sydney Airport and then into the evening when I got back. Yeah, incredible, incredible. [00:03:21] Speaker B: I know. And that's why it helps when you. [00:03:23] Speaker C: Go when Qantas has WI fi because, you know, all our networks are online. [00:03:27] Speaker B: Yeah. [00:03:27] Speaker C: So there's no excuse you can't go on holidays and say you can't work. [00:03:32] Speaker B: Yes, definitely. So what's happening this week in the market? As you can tell, we've been going down with listings. I'm sure you can see it as well, so. [00:03:42] Speaker C: Well, see, I get to see it on the ground. I get to see that. That FOMO we're talking about, that's Como. Not the Perth suburb, but the compromise only sound. Yeah, yeah. It's been an interesting few weeks. Holiday in between. Yeah, yeah, we know. The stock numbers are dropping. Still dropping. [00:04:01] Speaker B: Yep. [00:04:02] Speaker C: They're not being replaced and people are still buying like crazy. Seems to be a lot of cash buyers like the contract I'm going to write actually while I'm on the air during the show. They work, but I have to just fill in a few more details and send it off to the buyer. Another cashy. [00:04:16] Speaker B: There you go. [00:04:17] Speaker C: That's three cashes in a row, you know, and the. The commercial that we put together, that was. That was 1.6 plus GST, another cashy. [00:04:26] Speaker B: Wow. [00:04:27] Speaker C: So there's certainly money out there. People are pre approved and people are ready to buy. [00:04:31] Speaker B: Yeah. I think that was something that was brought up as well because there's not a lot at the moment. So, you know, we are. I think people are very cautious where they put it, especially the cash sort of offers. Especially something really good comes up, it snapped out straight away. [00:04:45] Speaker C: Yeah, that's exactly right. Anyway, it's good for the, for the sellers, of course, and the agents. They're coming to the same sort of period that we had last year and the year before where you have to. People have to know you people, you have to be relatively well connected to be even winning these listings because there's not many of them and there's a lot of agents. 7,000, I think over 7,000 agents in WA. And already the figures, look how they're stacking up. What have we got now? [00:05:17] Speaker B: 7,000 agents but 3,239 properties. [00:05:21] Speaker C: Wow. So maybe in the next three, four months we're going to see that figure drop. [00:05:25] Speaker B: But let's think like, you know, there's only 560 lots available at the moment. [00:05:30] Speaker C: That's dropped from 660 last time. [00:05:31] Speaker B: That's dropped from 620 the last time. [00:05:34] Speaker C: I've actually got some lots of. As you know, I've been working on an estate. We've actually got some, some lots up our sleeve titled lots that we are sort of releasing very slowly. [00:05:44] Speaker B: Yeah, yeah. [00:05:44] Speaker C: You know, so agents don't help. [00:05:46] Speaker B: Yeah. [00:05:47] Speaker C: They don't help with keeping the stock numbers because we do keep these things up our sleeve. [00:05:51] Speaker B: Yeah. Well, anyway, if I guess yours will be adding to those numbers soon. [00:05:56] Speaker C: The, the ones that are advertised on that, those, those numbers you've got there. But, but no, I've got several others up my sleeve that will. Will release slowly. [00:06:05] Speaker B: Excellent. So, well, as you know, if you need any lots, hook up, call, contact Carlos, Carlos Garcia. Especially in the Helena Valley, we've got. [00:06:13] Speaker C: The land for sale. We've in contact with over 50 builders in Perth. [00:06:16] Speaker B: There you go. [00:06:17] Speaker C: That can put a package together. [00:06:19] Speaker B: Amazing. So again, there's only 3200 properties down. I think roughly about the same as last week. Now we are almost tie with last year. [00:06:29] Speaker C: I figured last year was 3,300. [00:06:31] Speaker B: Yeah. So, you know, we're kind of having last year's figures again, we're back to that. With that being said, like, you know, with. I think it's the not Warner that they just say that they wanted to release 50,000 piece land. That's a lot. Yeah. So I think the. I was looking at the scheme, they were trying to add some railways they're trying to do a lot of things in that area. So it looks quite good. [00:06:58] Speaker C: But again, it takes time, Josh. Building these. The land is one thing. Land availability. Then building them, sell them, we can do it, no problem. We'll sell them quickly. But then building them, that's going to take time. Then the infrastructure, that takes time. [00:07:12] Speaker B: That's the thing. So you put in a DA approval for, let's say, a lot. Right. That's going to take about two years to materialize. [00:07:19] Speaker C: Yeah. If there's complications with it, like, you know, we've just worked through some aboriginal heritage complications on some lots. It was finally signed off, but that process alone took 18 months. [00:07:29] Speaker B: There you go. So what I'm saying, it's a minimum average from a DA approval to a actual house standing, it's about two years. [00:07:37] Speaker C: Well, that's the. The di. Then you've got the. The building. [00:07:40] Speaker B: So, meaning process. Even if you release it next year, you're not seeing anything in the next two, three years. [00:07:44] Speaker C: No. [00:07:45] Speaker B: So it's still going to take a while before any stock comes on market. [00:07:48] Speaker C: So how's it affecting you, Josh? I mean, you're representing investors and the question that's come across my desk in the last week is, are investors buying these lots? Are these estates being filled by investors? My feedback was that it's owner occupiers and people. It's been parents buying or helping their kids buy the land and the packages. So I mean, my honest feedback based on my current sales was that no, no investors have inquired and no, not investors aren't coming in and building these houses. What's been your take on it? [00:08:23] Speaker B: I've not had any inquiries for building in wa, but they've always talked about building like, say in Queensland and stuff like that. [00:08:30] Speaker C: Is it because of the delay? The delays we're talking about I couldn't. [00:08:35] Speaker B: Put on it, but no, I wouldn't. I wouldn't know. But I deal more on the established sort of route. Right. With 560 lots available, there's not a lot of lot to choose from. [00:08:46] Speaker C: This figure is important. 560 lots. Because this time last year we were at about 11,000. That is how far it has dropped in one year. All the land's been snapped up. There's not much left. [00:08:57] Speaker B: And you're right, it makes sense for mom and dad investors to go in and buy land because they're not looking to go into the next one yet. You know, like a lot of we're facing now is people wanting to sell, but they don't know where to buy. Right. So that's one way of getting into it. But again, there's not a line, a lot of land available to do that. And with that being said, the cost to build is a lot more expensive than actually buying something established, of course. [00:09:25] Speaker C: So we're looking at about package packages we've been putting together with red ink and blueprint. This starting at about 868, 70. That's on a block that say, Worth 400 odd thousand. 420. The rest is building cost. And this is a very standard home. Yeah, this is the bottom of the range, you know, starter package. This isn't getting into the bells and whistles that you'd find with the same home. [00:09:52] Speaker B: Over the million mark, you're looking about easily 3,000 square. 3,000 per square meter. That's for bricks. For building using bricks, double bricks. [00:10:01] Speaker C: We're charging between a thousand and eleven hundred a square meter for land sales. [00:10:08] Speaker B: There you go. [00:10:09] Speaker C: So there's your price. [00:10:11] Speaker B: Yeah, so that's the thing. The cost to actually, you know, to build or even just to demolish and rebuild, it's a lot. [00:10:17] Speaker C: So looking at about four and a half thousand, approximately. [00:10:20] Speaker B: Yeah, exactly. [00:10:21] Speaker C: So inclusive of gst. [00:10:22] Speaker B: So that's one of the reason why you don't see a lot of people going. It's not. Doesn't seem like a really good investment to get into because the cost, it. [00:10:30] Speaker C: Takes time too, doesn't it? Takes the time component because investors are looking for returns end relatively quickly, things that are yielding. So I guess that would be a major factor if the project's not going to be ready for three years. [00:10:41] Speaker B: 100%, you're looking easily. Most builders will say it's about 18 months to build from the time they put the slap down all the way through about 18 months. Okay. Now that's not considering all the delays. And Also on average, 18 months, that's including your, you know, your insurance. You've got your fees that you, you've got along the way. You've got interest rates that you need to pay. So it's a long period of time. I've got someone. Yeah, I had someone I was talking to the other day. He had, he started building in 20, 20. Four years later it finished. [00:11:13] Speaker C: Yeah, I know. [00:11:14] Speaker B: Four years later. Imagine the holding cost and everything that. [00:11:17] Speaker C: Went three or four in the last 12 months, at least that had gone into their fourth year. Awaiting turnkey. [00:11:24] Speaker B: Now, correct me, correct me if I'm wrong. I wasn't sure about this one. I was just listening Someone was having a conversation so they had a build. It was building halfway. Now the builder went bus right now as they go on to see to find another builder. Now apparently the insurance is not able to cover this because they don't know how this build and all went, whether they've done it correctly or not. So they had to re demolish everything and start from scratch again. Would that be true? [00:11:56] Speaker C: It can be, right? Absolutely. I've got no idea. Unless there's they thorough reporting done and the, you know, the stage inspections and reports that you guys do. Yeah, yeah, that would probably be right. Depending on the builder. Yeah. [00:12:10] Speaker B: It would be an interesting question to have. It has be interesting to have a builder on one day to have a chat about it. [00:12:16] Speaker C: Oh, we've had a couple. We didn't even ask them that. [00:12:18] Speaker B: There's building inspectors. [00:12:19] Speaker C: Yeah. [00:12:20] Speaker B: We have to talk proper builder. We have to get one like a fully fledged. A full fledged builder. [00:12:24] Speaker C: Yeah. And see what building houses right now. [00:12:25] Speaker B: Yeah. What, what are the constraints that they're having? You know what's actually happening out there. [00:12:31] Speaker C: Yeah. Because when, when the companies go bust then, then effectively the, the build completely stalls. They're generally going to be a lot of traders that are unhappy because they haven't been paid for the materials for their labor to date and another company's going to come in and pick it. Pick up where they left off. [00:12:47] Speaker B: Yeah. [00:12:47] Speaker C: Or start again. And look, regardless, whichever way you look at it. [00:12:51] Speaker B: Yeah. [00:12:51] Speaker C: You're going to be out of pocket. [00:12:52] Speaker B: Yeah, exactly. [00:12:53] Speaker C: Even if you just, you're paying the interest along the way while you're trying to see this through. It's a bit of a lottery though, mate. Sometimes even going with the big ones is no guarantee that they're going to see. See it through to completion. [00:13:07] Speaker B: The best clause I had in a building when I was building my house was the cost of materials may or may not go up. Should it go up, you are liable for it. Sign here. And I was like so. So I actually turned basis. So if it actually went up by a million dollars, I'm forking out a million dollars. [00:13:25] Speaker C: Like. [00:13:25] Speaker B: Yes. I'm not signing a blank check. [00:13:27] Speaker C: There is a very few number of building companies out there that I've observed that will honor and have honored. Have honored their initial quote. [00:13:35] Speaker B: That's good. [00:13:36] Speaker C: Even if it meant that they were breaking even or potentially even slightly going backwards. It's made a big difference. Yeah. [00:13:43] Speaker B: So going back to our stats here, obviously our numbers have gone down. We've got some top selling suburbs up north which is Perth East Perth. Ellenbrook and Maylands have done really well. And south of the river Baldivis is still going strong. Baldivis, Byford this time Canningville and Forestville came in. [00:14:00] Speaker C: Canningville and Forestville, yeah. Well that's the, the di then you've got the, the building. [00:14:07] Speaker B: So many processes. Even if you release it next year, you're not seeing anything in the next two, three years. So it's still going to take a while before any stock comes on market. [00:14:16] Speaker C: How's it affecting you, Josh? I mean you're representing investors and the question that's come across my desk in the last week is are investors buying these lots, are these estates being filled by investors? My feedback was that it's unoccupied and people, it's been parents buying or helping their kids buy the land and the packages. So I mean my honest feedback based on my current sales was that no, no investors have inquired and no, not investors aren't coming in and building these houses. What's been your take on it? [00:14:50] Speaker B: I've not had any inquiries for building in wa, but they've always talked about building like say in Queensland and stuff like that. [00:14:57] Speaker C: Is it because of the delay? The delays we're talking about I couldn't. [00:15:02] Speaker B: Put on it, but no, I wouldn't, I wouldn't know. But I deal more on the established sort of route. Right. With 560 lots available, there's not a lot of lot to choose from. [00:15:13] Speaker C: This figure is important, 560 lots because this time last year we were at about 11,000. That is how far it has dropped in one year. All the land's been snapped up. There's not much left. [00:15:24] Speaker B: And you're right, it makes sense for mom and dad investors to go in and buy land because they're not looking to go into the next one yet. You know, like what are we facing now is people wanting to sell but they don't know where to buy. Right. So that's one way of getting into it. But again there's not a line of a lot of land available to do that. And with that being said, the cost to build is a lot more expensive than actually buying something established, of course. [00:15:52] Speaker C: So we're looking at about package up with packages we've been putting together with, with red ink and blueprint. They're starting at about 860, 870. That's on a block that say worth 400 odd, 420. The rest is building cost. [00:16:09] Speaker B: Yeah. [00:16:09] Speaker C: And this is a very standard home. Yeah, this is the bottom of the range, you know, starter package. This isn't getting into the bells and whistles that you'd find with the same home. [00:16:18] Speaker B: Over the million mark, you're looking about easily 3,000 square. 3,000 per square meter. That's for bricks. [00:16:25] Speaker C: For building. [00:16:26] Speaker B: For building using bricks, double bricks. [00:16:28] Speaker C: We're charging between a thousand and eleven hundred a square meter for land sales. [00:16:35] Speaker B: There you go. [00:16:36] Speaker C: So there's your price. [00:16:37] Speaker B: Yeah, so that's the thing. The cost to actually, you know, to build or even just to demolish and rebuild, it's a lot. [00:16:44] Speaker C: So we're looking at about four and a half thousand approximately. [00:16:47] Speaker B: Yeah, exactly. [00:16:48] Speaker C: So inclusive of gst. [00:16:49] Speaker B: So that's one of the reason why you don't see a lot of people going. It doesn't seem like a really good investment to get into because the cost. [00:16:57] Speaker C: It takes time too, doesn't it? It's the time component because investors are looking for returns and relatively quickly things that are yielding. So I guess that would be a major factor if the project's not going to be ready for three years. [00:17:08] Speaker B: 100%. You're looking easily. Most builders would say it's about 18 months to build from the time they put the slap down all the way through about 18 months. Okay. Now that's not considering all the delays and also on average 18 months. That's including your, you know, your insurance. You've got your fees that you, you've got along the way, you've got interest rates that you need to pay. So it's a long period of time. I've got someone. Yeah, I had someone I was talking to the other day. He had, he started building in 20, 20. Four years later it finished. [00:17:40] Speaker C: Yeah, I know. [00:17:41] Speaker B: Four years later. Imagine the holding cost and everything that. [00:17:44] Speaker C: Went three or four in the last 12 months at least that had gone into their fourth year awaiting turnkey. [00:17:50] Speaker B: Now correct me, correct me if I'm wrong. I wasn't sure about this one. I was just listening to someone was having a conversation. So they, they had a build. It was building halfway. Now the builder went bus right now as they go on to see to find another builder. Now apparently the insurance does is not able to cover this because they don't know how this build and all went, whether they've done it correctly or not. So they had to re demolish everything and start from scratch again. Would that be true? [00:18:23] Speaker C: It can be, right? Absolutely. I've got no idea. Unless there's they thorough reporting done and you know, the stage inspections and reports that you guys Do. Yeah, yeah, that would probably be right. Depending on the builder. [00:18:37] Speaker B: Yeah. It would be an interesting question to have. It has be interesting to have a builder on one day to have a chat about it. [00:18:43] Speaker C: Well, we've had a couple. We didn't even ask them that. [00:18:45] Speaker B: That's building inspectors. [00:18:46] Speaker C: Yeah. [00:18:47] Speaker B: Proper builder. We have to get one like a fully fledged. A full fledged builder. [00:18:50] Speaker C: Yeah. And see what building houses right now. [00:18:52] Speaker B: Yeah. What, what are the constraints that they're having? You know what's actually happening out there. [00:18:58] Speaker C: Yeah. Because when, when the companies go bust, then effectively the build completely stalls. There's generally going to be a lot of traders that are unhappy because they haven't been paid for their materials, for their labor to date. And another company's going to come in and pick up where they left off or start again. And look, regardless, whichever way you look at it, you're going to be out of pocket. [00:19:19] Speaker B: Yeah, exactly. [00:19:20] Speaker C: Even if you just, you're paying the interest along the way while you're trying to see this through. It's a bit of a lottery though, mate. Sometimes even going with the big ones is no guarantee that they're going to see, see it through to completion. [00:19:34] Speaker B: The best clause I had in a building when I was building my house was the cost of materials may or may not go up. Should it go up, you're liable for it. Sign here. And I was like, so. So I actually turned basis. So if it actually went up by a million dollars, I'm forking out a million dollars. [00:19:52] Speaker C: Like. [00:19:52] Speaker B: Yes. So I'm not saying a blank check. [00:19:54] Speaker C: There is a very few number of building companies out there that I've observed that will honor and have honored. Have honored their initial quote. [00:20:02] Speaker B: That's good. [00:20:03] Speaker C: Even if it meant that they were breaking even or potentially even slightly going backwards. It's made a big difference. Yeah. [00:20:09] Speaker B: So going back to our stats here, obviously our numbers have gone down. We've got some top selling suburbs up north which is Perth East Perth, Ellenbrook and Maylands have done really well. And south of the river, Baldivis is still going strong. Baldivis, Byford this time Canningville and Forestville came in. [00:20:27] Speaker C: Canning Isle and Forestville. [00:20:29] Speaker B: Yeah. But obviously the numbers have gone down. So property that's sold is only about 795 properties that sold from our usual 800 plus. [00:20:41] Speaker C: How about Rockingham? Is that popping up on the list somewhere? [00:20:43] Speaker B: It has been, but it's not in the last few weeks. [00:20:47] Speaker C: The reason I ask is because Carly, our settlement agent, obviously for conveyancing our favorite nobody's sister, she called me the other day and said, 1.4 million in Rockingham. Are you serious? Is this right? And before I did anything, I double checked the comparable sales and comparable listings and yeah, mate, it was dancing between 1.4 and 1.6. So I said, you know, the, the quality of the home may not be comparable, but the market is certainly pointing in that direction. And even the RP data estimate was coming up with medium to high confidence on that figure. [00:21:22] Speaker B: Amazing. [00:21:23] Speaker C: That's Rockingham. That's a big deal because these properties historically did not achieve anything anywhere near that high. [00:21:31] Speaker B: The other one to look out for, I think, is Safety Bay, which is where you are in, isn't it? It's actually doing really well. I was just looking up the status, just doing some research. Different suburbs. Since our Safety Bay has been showing some really nice figures. [00:21:44] Speaker C: It's just a little gem. [00:21:45] Speaker B: Oh, yeah. [00:21:46] Speaker C: I know people in Mandurah that come up, they drive up to Safety Bay to swim in that beach in the Sound. Yeah, such a beautiful beach. [00:21:53] Speaker B: That's where you run your Mr. Perfect and stuff. Yeah, I remember seeing the dolphins and all in the back was. Yeah, it was really nice. [00:21:59] Speaker C: We actually didn't have the barbecue there on the weekend because of the weather. [00:22:02] Speaker B: Yeah. [00:22:04] Speaker C: So once, once a year, like. Like was yesterday, I moved the. The barbecue over to the dome and we had about 14 guys show up. I was so happy. Great feedback from them. It worked out really well. But, yeah, that's exactly where. And part of the reason why I picked the location because it's so beautiful there. I knew it would attract a lot of attention. [00:22:25] Speaker B: No, it was nice. I think it's a very relaxed. Obviously you got the sea as your backdrop. [00:22:29] Speaker C: Yeah, the shopping center's gone up. It's pretty well up. It looks like they're going to get started on the tavern soon. They've just brought sand in. Okay, so that's on the corner there of Malibu and Safety Bay Road, where the VP is. That's going to be a game changer for Safety Bay as well, because Safety Bay didn't really have a heart. You've got all the shopping center, all the services over in Waikiki up into Rockingham, a few services there at Shoalwater, where I just sold 69 Penguin Road. But Safety Bay itself, it was like. It only really had a. Has a pizza shop, there's a fish and chip shop. The barcodes are there on the foreshore. But yeah, it was just missing something commercial there. So that's going to change I think a lot of things that's good. [00:23:18] Speaker B: I think I was talking to somebody that apparently they used to have a tavern but that was back in the day, isn't it? [00:23:22] Speaker C: That's the site. [00:23:23] Speaker B: That's the site. [00:23:23] Speaker C: That's the site. It had two lapsed DAs on it where people couldn't see, see it through to completion or couldn't meet the conditions and. But it's, it's finally gone ahead. It's finally gone ahead. So I know because I live right next door. I live right next door. So I'll be frequenting that tavern and actually in consultation with a very good friend of mine, Charmaine Wisewood, she's down in Jeramungap, works at council down there. We were able to contact city of Rockingham and we're starting advocated for advocating for a pedestrian crossing there right in front of that shopping center in Safety Bay because it's going to get so busy. We're going to see. We already see a lot of traffic on the road. We, we're already missing somewhere safe for people to cross as it is and the shopping center coming, all the activity coming. Are you already seeing the signs in the market? Safety Bay starting to point right up. We've just identified a bit of a black spot where there needs to be a crossing. [00:24:25] Speaker B: So amazing. [00:24:26] Speaker C: Both jumped up on, jumped on the bandwagon and we're trying to make a, make a change for that community. [00:24:30] Speaker B: So nice. [00:24:31] Speaker C: Watch this space. [00:24:32] Speaker B: See how we go now before we go into a bit of break, obviously we're just going to cover that. Our Perth median price obviously has hit 800,000. It's quite high at the moment, 800,000 now vacancy rate has dropped. [00:24:46] Speaker C: This is the, the rewear statistic. [00:24:48] Speaker B: This is the rewar statistic which and. [00:24:49] Speaker C: You and I have found over time that it can vary from source to source. But as we've continued to monitor these statistics, it's the reware information that's feeding from not just from Landgate but from the West Australian sales. It's giving us a more accurate picture. [00:25:06] Speaker B: Exactly. [00:25:06] Speaker C: Because other estimates from money calculators may be using incorrect or incomplete data and it was giving us higher stats. But this is the actual statistic. The REWA information is correct. [00:25:18] Speaker B: It's all free information. You know, if you just go onto the rewa.com au and if you scroll right down, it'll actually give you two options that look at the Perth what's happening in the metropolitan area. There's actually a regional area and also a button there for vacancy Rate and every information is up there. I'm not telling you all this from any paid platform or anything like that. Anyone can go on there and just check. [00:25:40] Speaker C: But you can do a similar thing with realestate.com where you can actually go in and look at suburb by suburb. It'll give you all the stats on the suburb, what's sold, what's on market, for sale, for rent, vacancy factor. So if you want to get more specific in an area that is not a bad one, not a bad little tool actually. [00:25:57] Speaker B: And same thing, you can do the same thing with Rewa as well. So you know, if anyone's out there, you want to do a little bit of research before you get out there. These are all your free tools you. [00:26:05] Speaker C: Can actually use especially for the investors because it does give you an indication of what the demographic in the area is made up of. [00:26:10] Speaker B: Exactly. [00:26:11] Speaker C: Working professionals, owner occupiers against renters, age brackets, all the important things that an investor would need to consider, especially if they're dealing with us from over east. Yeah, we can give them on the ground information but there's some good stats there for them to just do their research. [00:26:26] Speaker B: All right, let's go into a bit of break, shall we? [00:26:28] Speaker C: Let's do it. [00:26:29] Speaker B: You're listening to the Perth Property Bros with Josh and Carlos. [00:26:33] Speaker A: The best music from the 60s to today. IPL radio. [00:26:39] Speaker B: And we're back with the per Property Bros With Carlos. Carlos. Carlos and Josh and Josh. [00:26:46] Speaker C: That's right. You got it right, my friend. It is the Carlos and Josh show. You the Carlos and Josh show. When I've got to sort things out in the background. [00:26:53] Speaker B: Yeah, well, you know, isn't it? [00:26:54] Speaker C: I've got to step in and you. [00:26:56] Speaker B: Know, that's why you have a fall guy. [00:27:00] Speaker C: Send the agent in. [00:27:01] Speaker B: Send the real estate agent. Exactly. [00:27:02] Speaker C: We had to do today, didn't we? [00:27:04] Speaker B: Yes. So today obviously we're going to talk about air conditioning. [00:27:08] Speaker C: Yes. [00:27:09] Speaker B: All right. So we were supposed to have our plumber in today as well, but unfortunately he had to call in last minute to say he can't make it. [00:27:14] Speaker C: Matty will come back. He's. He's a good boy. Yes, he's all right. I really like Matt. He's done my place a few times. One of the loveliest guys. But hopefully he feels better. All good. But we've got Alex coming in. [00:27:26] Speaker B: Yeah, we've got Alex. So at least. Well, we'll give him the spotlight today, shall we? [00:27:29] Speaker C: It's all about Alex. [00:27:30] Speaker B: Yeah, he's all about Alex today. And you Know, he's got lots of stories to tell and I can't tell you how much he's helped me with my clients as well. [00:27:38] Speaker C: Yeah, well, I had him do a quote just last week for, for one of our sales. Yeah, yeah, just do a replacement aircon. [00:27:45] Speaker B: Yeah. [00:27:45] Speaker C: But yeah, no, it'd be really great to pick this guy's brain and just get his experience because you know, generally we're having with the property bros, we're having our property partners on here, that is people, businesses that are directly involved with our clients. You're buying for somebody, you're going to need some repairs and maintenance done as part of your contracts. When I'm selling something, I'm going to be doing rectifications and upgrades for the seller. Also making suggestions and giving assistance to the buyers to again, renovations, upgrades, changes, whatever it is. So Alex comes into that category of one of our preferred suppliers. Yes, he's the aircon man. And they can handle up to enormous workloads. We're talking your Living room aircon, 3.5 horsepower to like your massive industrial commercial units. So yeah, I'm really happy to have him on our team. [00:28:39] Speaker B: It's amazing because, you know, obviously as buy when we go in, you know, air conditioning also plays a big part. Right. So you've got. I remember a few times when we go towards, especially the final inspection and then you find out, ah, the air conditioning is not working. What happens then? I remember calling Alex at one point to ask him for his opinion. I remember him, he's like, no, he's like, josh, I'm in the roof now, how can I help? And that's the kind of person you want on hand, isn't it? Like, you know, he's even in the roof and he's willing to give you to help you out and give you that opinion. [00:29:12] Speaker C: It's that decision point, isn't it? That moment where the phone rings and you're either looking at your phone in the distance and see who's calling or you know, you can, you're sort of on your phone and you see that someone's calling whoever it is and there's a decision there to say, okay, I'm going to take this call, this call is important enough to take. Or I'll let it go to voicemail, I'll deal with it later, I'll get around to it. And generally when we're calling our property partners, the guys on our team, they will pick up the phone. You know, they pick up the phone for us, which helps us with Our clients. [00:29:42] Speaker B: Yes. [00:29:43] Speaker C: We need a quick answer. You call Carly, go to the office, go through the office line, and you're not going to get through. Whereas what you and I know, we've got a privilege. We can contact her on her phone. She'll pick it up. Even if she's busy, she'll pick it up because we need her. And Alex is one of those guys. [00:30:00] Speaker B: As well for us, and he's amazing, amazing to have. And you know, as I was saying, air conditioning is one of those that's a necessity nowadays, especially in wa. Look at our heat and see how cold this weather has been. [00:30:14] Speaker C: Last winter, I was telling everybody over East Josh that, what was it, February? Last year I was doing appraisals In Gosnells and Mount Azura and Mate, that clocked 47. 47. I have a picture of it. Nobody would Believe me. Yeah, 47. 47 degrees. [00:30:32] Speaker B: Oh, yeah. Look, and these are things that I, especially when I go into home opens. These are questions that are being asked by buyers as well. Is this air condition? Is this split system? Is it, you know, what's the, the. Is it a evaporative? Is it not evaporative? [00:30:46] Speaker C: You have to be clear. [00:30:47] Speaker B: Oh, yeah, you have to be. [00:30:48] Speaker C: You know, there was a report, you know, her Demers, our regulatory body has. Has a habit of naming and shaming agents when there's been some sort of a disciplinary action take take place. There was one particular case study that they sent across where there was an agent that had advertised air conditioning, reverse cycle air conditioning, which is a very specific type of air conditioning compared to evaporative. You know, evaporative only works in a certain way during certain periods, and it basically just creates a pressure that pushes air out. [00:31:22] Speaker B: Yeah. [00:31:24] Speaker C: And the. Obviously the buyer, after settlement, ping the agent to say, hey, this was advertised as reverse cycle. And the agent made a look. I think it was just. It was completely the wrong choice to sort of push back and say, well, too bad, so sad. Buyer beware. Whatever. Anyway, they went to Demers. Long story. Of course they went to Demers. They got the. The case was looked into and not only did the agent have to have to pay for a whole new brand new reverse cycle unit as advertised, they got copped with a massive fine. And on top of that, were named and shamed by Demers to every agent in Western Australia. This is the. The risk of doing the wrong thing as an agent in Western Australia, because they do talk. Yeah, but that was an expensive little misadventure to be very careful and know what aircon units are installed, how they operate and what you're advertising. [00:32:19] Speaker B: It's funny you brought that up because I just sent you an article today, isn't it, that Queensland government is tightening it up and this buyer beware nonsense is now becoming seller beware. [00:32:30] Speaker C: Well, yeah, exactly. [00:32:32] Speaker B: And I think it's rightly so because like you said, we are taking the buyer when they go in to buy. They're taking on the trusted word of the seller, of the selling agent or the sellers. You know that this is. Yes. This is a H vac or this is a reverse cycle. That's a new vapor, whatever it is. And you're making decisions based on that. Yeah. So. And it's, it's not like a candy that you make a mistake in the store. Right. Like a five dollar candy. This is a half a million dollar to a million dollar property. And to replace that, that's about a twenty thousand dollar cost. [00:33:04] Speaker C: Yeah. If you've got a ducted system, twenty grand. If you've got a, like a normal reverse cycle system, what are you looking at? 3 and a half to five. You're looking at a bigger commercial property. You're looking at 50 to 100 grand. This is, this is a big deal. [00:33:17] Speaker B: Exactly. [00:33:18] Speaker C: But yeah, Queensland is, they're tightening up on their regulations to, to make agents and sellers more liable during the sales and disclosure process. [00:33:29] Speaker B: I think that's really good. It's fair as well on both sides. You know, there's no more, this buyer beware you, you know that kind of thing. [00:33:37] Speaker C: Yeah, you know, that's it. Technically, if you, if you looked at how consumer law works, that whole buy beware thing, you know, it never really held water because if, I mean when you buy a product or service you expect to, to be at a certain standard, you expect it. And again as the end consumer, you have rights, you have rights in consumable. So we've, we've, with our CPD training, we attend REWA training. They talk about this, that just because the contract doesn't say that should, that should be working or it's not even in there. They still have recourse through consumer law to, to make you get it up to, up to standard. [00:34:15] Speaker B: I guess not a lot of people know about it, isn't it? [00:34:17] Speaker C: No. [00:34:18] Speaker B: Want to take it further, to want to take it further say if they've been wrong, they know that you've got consumer law to kind of protect them. [00:34:25] Speaker C: Absolutely right. Yeah, absolutely right. People are protected. [00:34:29] Speaker B: Maybe we'll need to do an episode. [00:34:30] Speaker C: On one of This I think. So if we can get somebody from a regulatory body in somebody that specializes in contract law, consumer law, I think it would just be such an interesting conversation, Josh, because we sit here like when I'm writing contracts, we're talking to people every day. We are making representations, we are trying to follow the letter of the law, we're trying to stay compliant, we're trying to act within the scope of our licenses. It all traces back to these procedures that are expected. [00:34:59] Speaker B: So before we get Alex in, obviously share some stories about some of the funny things or frustrating things we've ever heard about air conditioning and stuff. You got any stories like that? [00:35:11] Speaker C: Have you got one? [00:35:12] Speaker B: I've got a few actually. [00:35:13] Speaker C: I actually started files in the back of my head and see if I can find a good one for you. [00:35:17] Speaker B: I actually wrote a few things down. [00:35:18] Speaker C: No, did you? So actually organized one. [00:35:21] Speaker B: Obviously not all of them were through, you know, one where some of it obviously some friends and you know, you hear stories and things that have happened. All right, so there's one here. A young couple that bought renovated Perth villa in summer selling agent probably cranked up the ducted aircon during the home open. It was ice cold bliss. A week after settlement, the new owners discovered why the thermostat was broken. It was permanently set at 16 degrees. So they joked that their lounge was so cold they could store ice cream without a freezer. But fixing it cost them about 500 for a new control unit. You know, so it's costly when that happens. So another one, a tragic story this one. This is 8000 heatwave surprise. So a fifer worker bought a home in Rockingham in November during the pre settlement walkthrough. The split system worked fine. Two weeks later, in the middle of a 40 degree heat wave, the system died completely. The technician found that the outdoor compressor had been patched with duct tape and super glue to last just enough for the sale to happen. So the replacement unit set the new owner back 8,000 money he hadn't budgeted for for when buying the property. So a lot of these things happen and I remember when I was mentioning that I called Alex when he was on the roof and he was kind enough to answer the phone. I had a unit where it was not spring out coal air and he said it could be a gas leak so they had to put in new gas. But later found out there could actually be a leak. Right. So even if they had put the gas in, you would not know it during the, during the transaction. It could have lasted up Right up to settlement. And you'll never, ever find out. Yeah. So it'll still be a very costly thing to handle. [00:37:11] Speaker C: You know, the building inspectors depending on, on how good your building inspector is that they can also provide some advice about, especially with new builds, about how air con systems are installed, what materials have been used, and their likely longevity. I'll give you a couple of examples. So a good building inspector will check the materials that have been used around the refrigerated piping and how that. Whether that material is UV stable, how long it's going to last, because that will start to deteriorate the system and cause these exact leaps that you're talking about and all. I mean, Alex will tell us. I'm going to pick his brain. They've got a certain standard to uphold when installing in location. How to run their cabling, how to run their refrigerated piping. And there's, you know, the odd ones that the building inspectors pick up, the installers that don't actually follow due procedure. And you will end up with a unit that will blow up or die well before the end of its life. And it may not even be covered under warranty because it wasn't installed properly because incorrect materials were used. You know, one that I picked up years ago, which I didn't realize this was even a thing, was when we were installing air conditioning units by the ocean. Right. There was a specific process to follow where we would take out the control board. So it looks like a. Like the inside of a motherboard. If you can imagine a, you know, a board, an electronic board. And the specific process there was to pull it out, brand new unit, open it up, pull the board out and spray it with silicon. We give it an extra protective layer against all the corrosive elements. The wind. [00:38:54] Speaker B: All this makes sense, isn't it? Yeah. [00:38:56] Speaker C: So your unit may last a couple of years, depending on the wind and the salt, two to three years. Or it'll last its full 10 or it's beyond its warranty period if you protect the. The small circuitry. [00:39:08] Speaker B: Interesting. [00:39:09] Speaker C: So, yeah, you pick up a few tips and tricks along the way, don't you? [00:39:12] Speaker B: Oh, you do. Oh, well, I've got another funny story, and I like this one. A buyer noticed a fresh citrus scented. No, sorry. Notice fresh citrus scent blowing from the vents during a home open. It's like, wow, what a nice touch. [00:39:29] Speaker C: Citrus. [00:39:30] Speaker B: Yeah, it was nice. Citrusy, you know, as you walk on. Yeah. Now, turns out the seller had taped car air freshener inside the ducts to Mask the mold smell. [00:39:41] Speaker C: Oh, no. [00:39:43] Speaker B: So you got. You got a few things here. You know, there's one where a split system worked perfectly during inspection because the selling agent had only one remote. The buyer moved in and realized there was no way to turn it on. And three weeks. They had to wait three weeks to get a replacement. [00:39:57] Speaker C: It's quite deliberate, isn't it, mate? These sort of things give. Give agents a really bad name. [00:40:01] Speaker B: Oh, yeah. [00:40:02] Speaker C: When these things are happening, masking smells, cutting corners. [00:40:06] Speaker B: I had one case where also this was. A person is a friend of mine as well. So they bought the house and when they actually moved in, the owner actually took everything and went. Took the keys, took the. Took the remotes. [00:40:19] Speaker C: The remotes. [00:40:21] Speaker B: She just took the remotes and removed all the chatels, you know, all the cabinetry and stuff. And then it's like, bro, like, I need the remote. How am I going to use the. It's like, well, you're not having it. [00:40:32] Speaker C: The contract would have been specific on that point. [00:40:35] Speaker B: And guess what he said. He's like, well, if you want it back, just take me to court. [00:40:40] Speaker C: So that's the. The sad thing is there is people in our community that tend to operate that way. [00:40:45] Speaker B: Yeah. And it's really sad. Like, why. Why go through all. I don't get it. Like, so end of the day, obviously it's going to be a very costly process going to lawyers. You know what, we're just going to replace it. [00:40:55] Speaker C: I had one like that. I won't be specific about where it was, but I had one last year like that. And what it. Without, you know, going to the complexes. Complexities of it. Yeah. It could have escalated to court or I could just put a bit of time and energy myself and throw a few dollars at it myself to rectify it, but keep the buyer happy. There's. There's, you know, there's no point in upsetting a whole long sales process. So you've done everything right over the actions of another person. So, yeah, sometimes we just. We fix these things, Josh, and we just move on. [00:41:30] Speaker B: Oh, yeah. [00:41:31] Speaker C: But that would have been a, you know, for. Depending on the agent, that would have been a pretty big bill to. To put all that back in. [00:41:38] Speaker B: You want to listen to a few. [00:41:40] Speaker C: More story time with Josh Anthony? There's going to be a new segment of the show. Story Time. Kids with Josh Anthony. [00:41:46] Speaker B: Kids story with Josh. [00:41:47] Speaker C: You're very good at the kids stories. [00:41:48] Speaker B: Yeah. [00:41:49] Speaker C: To illustrate a point. [00:41:50] Speaker B: Yeah. [00:41:51] Speaker C: So, yeah, please go ahead. [00:41:52] Speaker B: No, there's another one. So an older Couple bought a fully serviced river cycle unit. In winter the heating worked fine. Come summer they discovered the cooling function had been completely removed during the service because the compressor was shot. [00:42:05] Speaker C: Oh wow. [00:42:06] Speaker B: That's one another one. Young tradie thought he could give the aircon a tune up himself before selling his investment property. He accident give him tune ups. Oh yeah. He accidentally punched the refrigerant line then patched it with silicon. The new owner's first summer bill, 2200 to replace the entire system. [00:42:25] Speaker C: Yeah, that sounds about right. I mean even when we've come across air con units that sometimes they're in the wrong place. The compressor's in the wrong place, whatever. And I've asked the question, hey can we move that, don't move that compressor say to there or even just move it, you know, two inches, you know. And the response is always from these guys that it is about as expensive to buy a whole new unit than to pull that apart because they've got to degas it then they've got to put new gas in it after, after they've made all the, the changes to the plumbing and the piping, the electrical. [00:42:57] Speaker B: Yeah. [00:42:57] Speaker C: They might as well be installing a brand new unit. [00:42:59] Speaker B: Yep. Yeah. [00:43:01] Speaker C: Yeah. So yeah these gases are quite dangerous. Yeah, I think they've gotten better over the years but, but highly, very poisonous. You don't want a leak in, in a bad place. [00:43:14] Speaker B: So. [00:43:14] Speaker C: Yeah. [00:43:14] Speaker B: Anyway, we're getting ready to get Alex in. Yeah. So it's about that time. [00:43:19] Speaker C: Oh he's actually, he should be arriving short. [00:43:21] Speaker B: He should be. [00:43:22] Speaker C: Why don't we go to a quick break? I've got a, I've got an offer and acceptance to sit here and work on in the meantime. [00:43:28] Speaker B: The last time you took about four hours to do that. How are you going to do that in five minutes? [00:43:31] Speaker C: No, this sounds good. I just needed a few more details to get the contract away for signing, so. All right. See working with you mate on the air and doing another contract. [00:43:40] Speaker B: Well, I've got a song dedicated here for Alex for him to walk in. It's called Hot Here, Hot in here. [00:43:49] Speaker A: The best music from the 60s to today. IPL radio. [00:43:55] Speaker B: And you're back with the per Property Bros with Josh and Carlos. Yeah. [00:43:59] Speaker C: You corrected yourself did you mate? Half an hour, take over the control. [00:44:04] Speaker B: Carlos and Josh, you're finally back from your holiday. I thought I'd give you a bit of a welcome. Decides to go on a holiday and leave us all stranded here. What do we do? [00:44:13] Speaker C: Someone's gonna do it mate. [00:44:15] Speaker B: All Right, folks. And now, if you've ever bought a house in Perth and thought, wow, the aircon works great during the home open, only to move in and realize it's basically just a noisy wall ornament, you're not alone. Our next guest, Alex Smith from Oilfield Refrigeration and Air Conditioning Services has seen it all, from patch up jobs that barely last week to systems held together with duct tape. And hope he's here to share how to spot the warning signs before you buy and maybe save you from spending your summer sweating into your mortgage. Alex, welcome to the show, man. [00:44:52] Speaker A: I'm very well, thank you, sirs. And yourself. [00:44:55] Speaker C: Good. My friend, we're really glad to have you here. It's going to be an interesting conversation because aircons are so important, especially in Western Australia. [00:45:02] Speaker A: Yes, absolutely. It's something we can't live without in Western Australia, especially during the, the hotter, the hotter months and they're, they're getting longer now. You know, I've lived here now for 14 years and we're from. [00:45:14] Speaker C: Sorry, we're from. Where did you come from? Just trying to pick where your accent. [00:45:18] Speaker A: Yeah, yeah. So I'm from a, a small place called Mask by the Sea, which is located in the northeast of the uk so near Middlesbrough, North East. Coffee. Yeah. So we've got Middlesbrough, Sunderland and more famously Newcastle. [00:45:33] Speaker C: Yes. [00:45:33] Speaker A: But I just live on the course I used to. I was born and bred and brought up on the coast of a small little village. [00:45:39] Speaker C: So remind me, there's the War of the Roses that go on in the uk. Are you part of that there? Red Rose, White rose, we. [00:45:46] Speaker A: Yeah, yeah, yeah. [00:45:47] Speaker C: You know what I mean? [00:45:49] Speaker A: Yes, I am part of the Red Rose. Yes. Now there's a little famous thing about the village that we was brought up in, believe it or not, a famous person here. We all know Captain Cook. [00:46:01] Speaker C: Oh yes. [00:46:02] Speaker A: Who is the famous James Cook? That's right. Well, his father, his headstone is, is, is located in a graveyard at, in the village that I was from. So Captain James Cook was interesting. Yeah, he sailed. Captain James Cook sailed from a local town, town called Whitby, which is located 25 minutes from where I'm from. So there's a, there's a lot of, you know, noise and a lot of information and history around where I'm from. So. [00:46:29] Speaker C: Yeah, impressive is that. [00:46:30] Speaker A: It is. [00:46:31] Speaker B: So tell us a little bit what, what made the journey here to put. [00:46:36] Speaker A: For me, it was, it was definitely the climate, you know, and wanting to. I had a friend that did live out here and he told me great stories of Perth and Australia and I wanted to, you know, it just appealed to me. But yeah, along with the glorious weather and the lifestyle itself and you know, I'm an adventurous person so I really wanted to take that opportunity to move here and give it a go. And I set off on a three week journey and that turned into 14 years and I've never looked back. And you know, Perth is a beautiful city. Definitely the people, it's laid back and you can't beat the sunsets here every day. [00:47:25] Speaker C: So you weren't a ping pong pom? [00:47:27] Speaker A: No, I was not because that's a. [00:47:29] Speaker C: Bit of a phenomenon. I was talking to a Paul Cable, our building inspector. [00:47:33] Speaker A: Yes. And yeah, ten pound pom. [00:47:37] Speaker C: You got the ten pounds that were paid to come here. [00:47:39] Speaker A: That's right. [00:47:39] Speaker C: And then the, the ping pongs are the ones that come here. They think that Australia is going to be an episode of Home and Away. They hate it. Then they go back to England and for some reason they hate it and they come back. I think that was Paul's story. He was going back and forth, back and forth. [00:47:52] Speaker A: It's, it's a very familiar case. Yeah, I know plenty of people who've definitely done that. As you say, the pink, the ping pong pom, I've never heard of that. But they always end up back here. [00:48:05] Speaker C: Yes, quite rightly. This is the best part of Australia in my opinion. [00:48:09] Speaker B: But how do you, how do you cope with everything, man? How do you cope with the weather here? [00:48:13] Speaker A: It was definitely challenging when you moved here. And I always remember I started off, I actually came over and on a working holiday visa and yes, and the best thing was I had to just get a job and do what I had to do, which was laboring of all things that I got into. And I always remember we landed here in just before summer. So the first job we got was, was going into the summer, you know, the summer temperatures in the summer months. And it was back breaking work and I think within the first five days I never did the golden thing which was to hydrate and you know, have your powerades, get your salts and everything and it, yeah, it soon hit me within five days after. Yeah, having very hot sweaty days for five days and it put me in bed for about a week but like everything you adjust to it. And now, now I'm happy to sit in a 60 degree roof space in the middle of summer while we're trying to install air conditioning systems. [00:49:09] Speaker C: Answering Josh's phone call, we were just. [00:49:13] Speaker B: Talking about, yeah, we've definitely been there. [00:49:15] Speaker A: I remembered I'll never forget the deal when Josh rang me and he said, I've got a buyer and I'm looking at this air conditioner. And he says, but, you know, it's not working. And what would. I said, well, I'm in a roof space at the minute. It's probably 60 degrees and my knees are sat higher than my head because it was a small roof space. But I said, don't you worry, Josh, I've got an answer for you. [00:49:35] Speaker B: There you go. And that's why we give Alex a call. So that's nice. So you went into your laboring job. Is that when you had this aha moment? It's like, huh, I'll get into air conditioning. [00:49:46] Speaker A: Yeah, Well, a bit of more of a funny story about the whole thing. I actually was a qualified plumber back in the uk. Time served plumber from the uk. And the, you know, the end goal was to actually, when you come here, you have to get trade recognition. So that would mean going to turf and sitting down for a couple of months and, and doing the, you know. [00:50:10] Speaker C: The bridging courses to come to. To be a plumber in Western Australia, Correct? [00:50:14] Speaker A: That's right, yeah. Just to, to get rec here. So the idea was I had a friend who worked in air conditioning and he said, well, listen, I can get you some temporary work. I said, brilliant. So I started doing that and one thing led to another and I thought, I don't think I want to be a plumber. I kind of enjoy doing air conditioning. Which is kind of weird because you'd probably say that's a sucker for punishment, climbing into people's roof spaces in the middle of summer. But there was just something about it, the pace and, and everything. And I enjoyed, you know, learning something new that was different. And then from there on in, I've been doing it now for, yeah, 12, 13 years. [00:50:52] Speaker C: Jeez. Unless you're moving to Darwin. I mean, you couldn't have picked a better city to working air conditioning. [00:50:57] Speaker A: Oh, absolutely. And that's the thought process all along, is that you can't pick a better, a better environment to, to want to do it, but also, you know, a better environment and a good sustainable city to progress and start up your own company as well. At the end of the day, and I think with the seasons becoming longer, you know, the consistent amount of new builds that's happened in Perth over the last 20 years, if you want to say you're now getting to the point where there's just all year round work for, you know, you know, refrigeration and air conditioning technicians now and places like your, your Ellenbrooks and your Baldarvis is now that are getting to that sort of 15 plus year old market. There's a lot of air conditioners coming up for renewal, renewal in them types of areas. And as we know, they're not small suburbs. So it, it keeps, keeps everybody busy. And as you always hear in the summer months you can't find an air conditioning technician. They're always booked out for six, seven weeks. [00:52:00] Speaker C: So people don't think about the heat in, in winter. You were telling me a story the other day about, about this noise that aircons make when it's really cold. The thermostats get to a certain point. [00:52:12] Speaker A: Defrost mode is what we call it. [00:52:13] Speaker C: Defrost mode. Josh, you have to hear this story. You learn something every single day. And this one was awesome. [00:52:19] Speaker A: Yeah. [00:52:20] Speaker B: All right. [00:52:20] Speaker A: So yeah, I was talking to Carlos about, you know, something that, that creeps up every winter. But a lot of people are totally unaware of this and we call it defrost mode. And it's, it's basically every air conditioner now is, is getting smarter and you know, like, like a car, they're a mechanical bit of machinery and they come with their, you know, their smarts and their electronics about them. So what air conditioners can do in the middle of winter is they, they basically go into, when it gets to below 7 degrees, they, or less, they have the sensors on them outside on the outdoor unit we're looking at here. And they sometimes need to do what they call like a preheat. Okay. And what that does is it defrosts the pipes basically. But it, it can sound a little bit strange and it can put a lot of customers off because what's it sound like? It sounds like an airplane engine because. [00:53:14] Speaker C: The, like the turbine. [00:53:16] Speaker A: Yep. And it's like a vibrating sound and it increases the noise to what it would generally make. So it, it, you know, as you can imagine, scares customers. They think that's an erratic noise. And what it's doing is it's perfectly normal. But the second big thing that it does is, is when it's trying to start in heating mode, it will stop and the warm air from the vents will just stop coming out. So people think that their air conditioners, that's a mistake, there's something wrong. Then this outside unit starts making a very loud noise. But then it also releases a lot of water which is condensation now this is all a perfectly normal sort of program that it runs through and it's, it, it's basically just frosting the pipes. And then once it's finished its process, which can take anywhere between five and sort of 10 minutes, it will then just start up again, the air will start flowing and it will carry on heating. But you know, as we've experienced a very cold winter this year, a lot of people just panic, pick up the phone and ask for a technician to come out, have a look at it. And you generally find nine times out of 10, it's basically what they were experiencing, which is all, which is all normal on the refrigerated system. So you know, we, we try to, to give people handy tips and, and write blog posts on our website as well just to help people. And if it saves three, four people making an unnecessary call and stop somebody from coming out and charging them, you know, whatever, a couple of hundred dollars to, to look at it and tell them that it's okay, then that you know, it, it makes you feel good at the end of the day that you've, that you've helped somebody. [00:54:54] Speaker B: Oh yeah, 100. So defrost mode. [00:54:56] Speaker C: Well, it would certainly put you off if you're trying to turn your aircon. I'm sitting there kicking and screaming and. [00:55:01] Speaker B: Yeah. [00:55:01] Speaker C: And making all this noise. [00:55:02] Speaker A: It sounds like. [00:55:03] Speaker C: Yeah. [00:55:03] Speaker A: People think it's like a kettle and you get steam that comes off it as well because it's obviously heating it up. So you know, it, it, it is a very off putting situation to be in. There's no air coming out, there's water everywhere outside. It's steaming, it's making noise. Yeah. So you know, it is a, it is a scary thing for, for people to look at but again they are, this is the smarts inside of them now and that's what they do and they're good. [00:55:29] Speaker B: So at what point would you use that modigan? [00:55:32] Speaker A: So this happens in winter. Okay. [00:55:34] Speaker C: Nomadic, isn't it? [00:55:35] Speaker A: It's an automatic process that happens. [00:55:37] Speaker B: Automatic. Okay. [00:55:39] Speaker A: Yeah. And what it is is the outdoor condensing units have a sensor on the back of them so it knows when the temperature gets down to us, you know, like I say below 7 degrees. So if you can imagine we've had some, you know, negative temperatures that we've woken up to here. So if you can imagine cold air pools at a low, at a low point. So around the bottom of that condensing unit, it could be, you know, like I said, negative temperatures some morning, you know, half A degree below. And that will just cause it to happen more frequently until the sun rises and the temperatures start to get up. So by, you know, nine, ten o', clock, it may, it may stop, but it can happen. You know, it might run for 10, 15 minutes, then it might stop, go into defrost mode. That will take five, seven minutes, then it will start up again and carry on. [00:56:27] Speaker C: But it will. [00:56:27] Speaker A: It's an intermittent thing. [00:56:29] Speaker C: But I'm sure you'd spend some time training people on, on this issue here and there. [00:56:34] Speaker A: Yeah, yeah, absolutely. [00:56:36] Speaker C: I reckon. You know, the reason you're part of our team is because you're, you're highly vetted, you're part of the B and I network, you're part of our chapter. You know, we trust you completely to send all of our clients to you. [00:56:47] Speaker A: Yeah. [00:56:48] Speaker C: When it comes to air con, but I reckon based on what you're describing, that have to be practitioners out there that would say, yeah, it doesn't look good. Yeah, it's a new air con. 5 gr. 10 grand, 20 grand. And, and you know, they end up replacing a completely good unit. [00:57:03] Speaker A: And it's a good point you make, Carlos, and it's exactly right. It's what happens out there. You know, there is plenty of people out there who, you know, aren't, so don't have best practices in mind and unfortunately, you know, customers do, you know, get, get caught in this trap and people may, you know, intentionally misdiagnose or, you know, may not even know what they're doing and think they're doing the right thing, but evidently just, yeah, like I said, not giving the best results or the best service and, yeah, it can lead to costly mistakes and, and this is what happens. And you know, there is again, it being in Perth, it's there. There is a lot of air conditioning companies out there, you know, so there is. And when your bigger companies start to, you know, basically get their books full and their lead times blow out, sometimes customers, especially in the middle of summer, they just, they just panic. Rightfully so. And they're looking for like a lot of things in this world. We just want something, a quick fix sometimes. [00:58:07] Speaker C: Exactly right. [00:58:08] Speaker B: I think that was amazing. Let's go into a little bit of break, shall we? And then we'll come back and talk about. I think you mentioned there's about 1 in 5 buyers that always have issues when it comes to air conditioning after settlement. [00:58:18] Speaker A: That's right, yes. It's a very common topic. [00:58:21] Speaker B: Let's delve into it a little bit, shall we? [00:58:23] Speaker A: Sounds Great, guys. [00:58:24] Speaker B: All right. Anyway, we're going to a bit of break and you're listening to the Perth Property Bros. And the music I have chose today. Since we're talking about coldness and you know, talking about defrosted, I've got Ice, Ice baby. [00:58:36] Speaker A: All right. Fits in perfectly. The best music from the 60s to today, IPL radio. [00:58:46] Speaker B: And we are back with the Perth Property Bros with Josh and Carlos and with our good friend Alex. [00:58:52] Speaker A: Get it guys. It's nice being on the show. [00:58:54] Speaker B: Yeah. [00:58:55] Speaker C: So should we address. Address the elephant, whatever. [00:59:00] Speaker B: It was more of a quiz. It was more of a quiz really. I think Alex just brought that up, isn't it? What song did we play? [00:59:06] Speaker C: Did you play, you mean? Yeah, don't explain yourself to the listeners. Song number two. [00:59:10] Speaker B: No, it was all very intentional really. You know, obviously I played a few music relating to refrigeration, wasn't it? We got Ice, Ice cold baby. We had Under Pressure and now we. [00:59:22] Speaker A: Said you just were under pressure because you put on an extra song there. [00:59:25] Speaker C: Yeah, we saw it's under pressure now, Mike. [00:59:27] Speaker B: So anyway, can you guess the song? Oh, there you go. So anyway, I played a little bit of music there just to have a bit of feel and switched it straight away to Under Pressure just to see if anyone noticed that. [00:59:42] Speaker C: Oh, nobody noticed that. That was. That transition was seamless. [00:59:45] Speaker B: That was seamless, wasn't it? [00:59:47] Speaker A: I did ask Josh if he was a radio presenter in his past life cuz I was actually quite impressed with how you switched that up and got straight stuck into Under Pressure. [00:59:55] Speaker B: Muscle memory, man. It just works. [00:59:59] Speaker C: I love how, how he tried to just completely sidewind the issue and continue on to the interview. [01:00:06] Speaker A: Well, we've got it on video. We've got it on video. [01:00:08] Speaker C: You thought I was going to let him get away with that one? [01:00:10] Speaker B: He took everything except the part I transitioned. How convenient. [01:00:17] Speaker C: Recorded. [01:00:17] Speaker A: I didn't want the pot and he's taken away. [01:00:19] Speaker B: Yeah, yeah, yeah. This is why I never get the good every time I do something. Really? He never records that, so never the good stuff. [01:00:29] Speaker A: But that's what makes the radio show. [01:00:31] Speaker B: Exactly, exactly, exactly. So anyway, back to air conditioning. [01:00:37] Speaker A: Air conditioning, yes. [01:00:39] Speaker B: So obviously you were thrown under the bus there, Alex. So I was asking out for who in the trades would love to come on the show and guess who put you on. Yes, I called Alex last week. Alex, I sent you a few emails, man. Are you coming on the show or not? And guess what? You said, why am I seeing you on Monday? [01:00:59] Speaker C: Did you throw him under the Bus. [01:01:00] Speaker B: I did not. [01:01:01] Speaker A: Oh, not me. It was my better half a litre. [01:01:05] Speaker B: Yeah. [01:01:05] Speaker A: Who put me up to this and forgot to tell me? [01:01:09] Speaker B: Did she forget, though? [01:01:11] Speaker A: Well, I, I mean, look, that's the, that's the bit I'm rolling with. Could have been a deliberate act, but we'll say it was accidental. The purpose of the radio. [01:01:20] Speaker B: Yeah. [01:01:22] Speaker C: Well, on a Monday yet to be advised. Maybe Alita can have an appointment in Rockingham and give her this address. I'll be waiting for alita phone at 4pm Come right through his way. [01:01:37] Speaker B: Yeah, you're on in five minutes. [01:01:40] Speaker A: It was very funny. Yeah. Because on third, I think it was even late Thursday. Aro and Josh is like, yep, we're, we're on for Monday. I said, what are we doing? [01:01:49] Speaker B: Yeah, yeah, we on, but what are we doing? [01:01:53] Speaker A: But yeah, no, look, I'd prefer it was that way. It was, yeah, it was. It was a nice last minute for me, you know, invitation to be on the radio station with your. You guys. So, yeah, I was super excited when. [01:02:05] Speaker C: Happy to have you, my friend. [01:02:06] Speaker A: Yeah, that was amazing. [01:02:08] Speaker B: That's good. So anyway, tell us. Obviously we're talking about one in five buyers always having a bit of complication once it comes to settlement. Air conditioning. [01:02:16] Speaker A: So one thing that I've definitely seen myself in the market as well as, you know, working in sales and going out to the general public, Mr. And Mrs. Jones, every day is, you know, as we know that the, the Perth property market has increased tenfold and that the movement is huge. And, and I could say this probably then accounts to about 1 in 5 customers that I deal with who farm, you know, we go to see them and, and can, you know, obviously to present a quote and do a site inspection and you know, it'll be somebody that's just recently bought a property. [01:02:48] Speaker C: Yeah. [01:02:49] Speaker A: And. And they would have only bought, you know, sometimes, you know, within a few months. Let's just say sometimes it's just after the 30 days, sometimes it's about six to seven months. And you know, they said my air conditioner isn't working anymore. You know, and when you, when it comes down to it, yeah, you can see it, it depending on the type of system, whether it be a refrigerated system, a wall mounted split system or an evaporative system, it's just completely caput. And you find that generally it happens, you know, obviously when customers are preparing for a sale, whatever it may be, they've. They've potentially been, you know, sort of bent the truth a little bit in terms of how good the air conditioning works. But to yet the like the likes of yourselves, the buyer's agents and the seller, they. They don't. They're unaware of this. It's working on home open day, but it's had what we call a patch up job. Okay. Yep. And it happens. [01:03:48] Speaker C: Yeah, she'll be right. [01:03:50] Speaker A: She'll be right. She'll get through another summer. But 30, you know, 30 plus days in, it hasn't. And this can be a costly expense to the new owners of the property. [01:04:00] Speaker C: Yes. [01:04:01] Speaker A: You know, depending on the. Like I said, depending on the type of the system. Let's just say the average cost of a refrigerated centralized, ducted system these days can be anywhere from say, 11 to 15,000 on average. [01:04:13] Speaker B: So. [01:04:14] Speaker C: So much money have they gone up? [01:04:15] Speaker A: They have, yes. So by miles, I'd say. Look, by the. Since COVID I definitely say like everything materials have, have gone up. Labor is the biggest thing that's gone up across, you know, any sort of trade platform, I suppose. But I would say on average for something like that, you're probably looking at around about 20. It's probably where we're at 20 to 25 between materials and labor. You know, once upon a time, a big sort of consumer awareness thing or a consumer thing is they have $10,000 stuck in their head. And that probably was about right for the average system, you know, prior to corid. But yeah, you could now say that that falls like I say, around that 12,000. [01:04:58] Speaker C: This is a ducted system. [01:04:59] Speaker A: This would be a ducted system. [01:05:01] Speaker C: Reverse cycle external unit and okay cooling. [01:05:04] Speaker A: And heating and a nice little sort of centralized control panel. [01:05:09] Speaker C: Yeah, we saw one this is the other day in, in Lakelands and it had this, this great little system that was. Would sense all the rooms. [01:05:15] Speaker A: That's it. Yep. Yeah, you can get them as well with the individual room temperature sensors. [01:05:20] Speaker C: Just so the bedrooms don't get arctic. [01:05:22] Speaker A: I know a guy that has some of them. His name is Josh. [01:05:27] Speaker B: You know, only the best. [01:05:29] Speaker A: So. But going back to it. So. Yeah, so like I say, a lot of people fall into this unfortunate trap where the, the previous sellers have, have done a patch up job and it's now landed with the new owners. And unfortunately they're now, you know, stuck with a really hefty bill if they're wanting to replace their air conditioning system or upgrade it to something slightly different. [01:05:53] Speaker C: Have you ever been involved in any sort of enforcement proceedings or retrospective claim where there's been a really bad patch up job just to get it through to settlement and the buyers are really unhappy thinking someone's gonna, you know, be responsible for this. Have you been involved in any reporting or not? [01:06:12] Speaker A: Not personally. Look, I've been think, you know, and I, because it is obviously a very, that can be a very difficult situation to be stuck in, especially from the outside perspective, you know, for myself. But I, I, I've heard of it happening but it is a process. [01:06:29] Speaker C: People like yourself come in, do reports that say well this was, this was done incorrectly. This, this is, this caused it to fail. This was patched, here's the evidence. It's, it's a process. [01:06:38] Speaker A: Yeah, it is, yeah. [01:06:40] Speaker B: Let me ask like say for example, obviously when you go to buy these properties and then you know, you find these faults and all and usually it's an older property, isn't it? [01:06:48] Speaker A: It is, yeah. You generally find it's an older property. [01:06:51] Speaker B: What would the lifespan be on? Like say for example, like a normal split system and then come, then you've got the evaporative and you duct it. At what point does it actually become a problem? [01:07:00] Speaker A: Okay, great question that you ask and the, it's a very open ended question. I'll give you the simple version of it. You know, so referring to your wall mounted split systems and your reverse cycle, your refrigerated system, the general life expectancy these days of one is, is anywhere between 12 and a half to 15 years. [01:07:21] Speaker C: Okay, fair enough. [01:07:22] Speaker A: Yep. You know, like I think everything, it's not built to, to lush. You know, a lot of people would say it doesn't matter whether you're buying a car or whatever it may be a car. [01:07:31] Speaker C: There it is again. [01:07:31] Speaker A: Yeah, we keep referring to cars. [01:07:35] Speaker B: Yeah, I like that. I'm going to use that more. [01:07:38] Speaker C: You might get lucky too. You might get 20 or 25 years. [01:07:41] Speaker A: Exactly. [01:07:41] Speaker C: You might do really well out of the unit. [01:07:43] Speaker A: And you do find that the ones that do generally go a little bit further is the ones that are maintained, you know, yearly. So you know, you find that especially evaporative systems when we're working for, for property, you know, real estates and property managers, you generally find that a lot of the, the air conditioning systems that are in them properties are evaporatives or wall mounted. But they've had zero to, you know, little servicing over the years and they're probably the worst ones that we come across. [01:08:13] Speaker C: Expensive man. [01:08:14] Speaker B: Yeah, yeah. [01:08:15] Speaker A: You know, and for the evaporative systems that have never been maintained for 15 years years old and as soon as the first hot 40 degree day comes my evaporative system is blowing hot air. You know, if I, if I could get a hundred dollars for every time we get that call, you know, I wouldn't be working. [01:08:33] Speaker C: So evaporative systems are absolutely great unless it's hot or humid. [01:08:38] Speaker A: Yep. Yeah. Yeah, absolutely. You know, and it's, and when we go out to these ones, you know, we do obviously when we're, when it's the tenants ringing the property manager and the property manager says a work order to this. We do generally if we know that's the 15th call we've had in the same day, you know, it's 9, 10 of the law that it is just because it's hot. [01:08:58] Speaker B: Yeah. [01:08:59] Speaker A: But when we do finally get round to going to these systems, you know, like I say, especially the evaporative systems, it is generally down to poor maintain, you know, maintenance on that if not, if any, you know, the evaporative part, you know, they've probably never been changed in 20 years. You know, there's a, a layer of, you know, build up and grime in the bottom of it and yeah, with, along with a few other bits and pieces that have not been maintained or should have been changed. So it does cause a big issue and these lead to big repairs, you know. So we do try and enforce to, to property managers every year about a pre summer service to try encourage landlords to take, take up on this because it's these little services that, that do go a long way and prevent further breakdowns when, when the going gets tough in summer. [01:09:49] Speaker B: Well, I get mine all service from all fields. So there you go. [01:09:52] Speaker A: Thank you, sir. [01:09:53] Speaker B: Every year. [01:09:53] Speaker A: Every year. Yes, every year. [01:09:57] Speaker B: But they're really good now like you said, you know, especially with the big ducted ones, you can go to all the different rooms, you've got the controls and stuff. Obviously you know what they're running off like big kilovolts, isn't it? [01:10:08] Speaker A: Yes. [01:10:08] Speaker B: So you can kind of split them up so that it doesn't. You're not running the full system. [01:10:14] Speaker A: That's right, yeah. Yeah. So manufacturers, some manufacturers now are going as far as saying that certain brands are 50, up to 50% more efficient now than a system that was manufactured say 15 to 20 plus years. So that's huge. You know, that's a massive reduction on your saving costs. But there's also like, you know, again then, then with a, a nicely designed system. So the, what we call the air handling system. So the ducting layout and the amount of zones that you get. So the more zones included, which means in you Know, splitting the rooms up into, you know, areas where you can individually turn them on and off, the more efficient, it helps, you know, maintain a more efficient system. So the more zones, a nicely designed air handling system which is the ducting and the componentry that sits inside the roof space, which as a, as a buyer, let's just say Carlos and Josh, you guys, you don't see that. So it is hard sometimes for, for customers. And I saw your face when I said is that the cost, you know, when I mentions between sort of it's gone up and it is a, it is, it can be a hard buy for customers when, when you think of it this way, I always say to my customers, you're not really investing in a lot when you buy an air conditioner because you only see some grills in your ceiling and a panel on your wall and a big box outside. So sometimes people don't see the value in that because 80 of what you're buying is sat in your roof space. And can you tell me the last time you went in your roof space? [01:11:49] Speaker C: No. [01:11:49] Speaker A: Yeah, so you won't even know what year, what's up there. So you know, and, and this is where, and that's where some people, you know, a lot of customers and buyers are not aware of what is up there and what, what's being installed. And that can generally be the difference between a quality job that's being done and a cheap job it's hidden. [01:12:12] Speaker B: So we talked a lot about that. Tell us a little bit of some of these dodgy patch up jobs that you've seen. What are some of the worst ones? [01:12:19] Speaker A: All right, so a lot of them are generally fines are on the wall mounted, the refrigerator, sorry, the wall mounted and the reverse cycle ducted systems where potentially you go to, like I say it generally is in an older house, could be potentially when you've bought from somebody that was an overseas investor or an eastern states investor who's probably never even seen the property and they've relied upon the real estate to, to you know, the property managers to manage that property. So it get obviously gets prepped for sale. So what generally happens is that if it's got a system that, that could be over 7 years, 8 years old or up to 15 years old and sometimes these air conditioners do generally need a, like a regas, let's call it if you would be, or it's had a very slow leak and it's run out of gas. So what they do is they call up, you know, not necessarily a reputable Company somebody who's just looking for a quick cash job. And what they do is they come in, say it's got a gas leak but it's only a minute one. And they say look what we can do for you is we'll, we'll do something completely illegal and just top it up with gas. And top it up. Yeah. So basically just put pump, pump the system full of gas without even making a, as sort of even looking for the gas leak which is what you're supposed to do legally before there's a. [01:13:44] Speaker C: Spray that you put on there. Isn't there like a, like a fluorescent colored case? [01:13:47] Speaker A: Yeah, that's it. Yep. So basically it would identify if, if there's a gas leak. And yeah they, but they all, they don't care about that. They just need a patch up job. So they just pump it full of gas. [01:14:00] Speaker C: Yep. [01:14:01] Speaker A: To make it good for the, for the home open. And yeah, they know that this gas leak has been a minute gas leak and it's took say five or six years for it to actually be a problem. So they top it up knowing that it only needs to last what, 30 days, something like that. And, and this is what happens. And you know sometimes they are bigger gas leaks and they, you know, they can't hide them. That's right. But it's enough for them to get the property over the line and get. [01:14:27] Speaker C: Probably a cash, you know dad. [01:14:28] Speaker A: Absolutely. 100. Yeah. Cash job. So this is what happens. And a lot of people, same with you know, potentially, you know, this is on any of your reverse cycle refrigerated systems. And same with the evaporative. So there's key signs there. Obviously you find that you've probably seen it yourself when you go to, you know, look, view a property that if it's, if, if it's a wall mounted unit you'll see that the casing has started to go all yellow and mangled. [01:14:57] Speaker C: That's. [01:14:58] Speaker A: Yeah, you know they're just the edge, they're just the easy signs to say that, that it is you know, becoming of age and it's likely to be a 10 plus year old system. [01:15:08] Speaker C: So speaking of these older units, mate, one of the biggest things I used to find with aircons is one, the moldy smell or two, there was like visibly mold going into the unit, places you couldn't actually reach. [01:15:18] Speaker A: Yes. [01:15:19] Speaker C: Can you guys come in and service these units for mold, clean them out somehow? Because I never saw a way to actually open them up. [01:15:28] Speaker A: Yeah, no, that's a very good question. Yes. Carlos so there is, there is a, a type of service that we can perform and we call it the, the trading term, if we call it is called the bag clean. Because you put a bag over it. [01:15:42] Speaker C: That's right. [01:15:43] Speaker A: Yeah. So this costs. Obviously it's, it's generally more costly than a general service. So a general service, you know, you, you know, can basically just consist of taking your filters out, checking the, the outdoor, the. The gas pressures and, and making sure that everything is, you know, it's, it goes flicks from cooling to heating, heating to cooling. And you know, just make sure that the basic stuff is, is. Is working as it should be and is correct. But yes, you get a more sophisticated clean. So we did actually just get one through a, a real estate. Through a property manager. And yeah, it was funny enough that it was just about two weeks ago, my technician said it's probably the, the two worst wall splits. He's is probably been to and seen. You know, the cut. It was. The tenant wouldn't actually didn't use the, the wall splits for a long time for that particular reason. [01:16:35] Speaker C: Get the smell. I'm very sensitive to smells. [01:16:37] Speaker A: Yeah. [01:16:37] Speaker C: And just that moldy smell you get, it sits in the air that's coming out. [01:16:41] Speaker B: You don't put a lemon in it like what the lady did. [01:16:44] Speaker A: Yeah. [01:16:44] Speaker C: Citrus. [01:16:45] Speaker B: Oh man. [01:16:45] Speaker C: Citrus mode. [01:16:50] Speaker B: I was just giving you an example of some of the things that we've heard a while. And one of it was that so citrus. So by noticed fresh citrus scent blowing from the vents during home open. Thought it was nice touch. Turns out the seller had taped car air fresheners inside the ducks to make the mold smell get away. [01:17:08] Speaker C: There you go. [01:17:09] Speaker A: I can't say I've come across that personally, but. [01:17:11] Speaker C: Okay. [01:17:12] Speaker A: I can see what they're trying to do there. Yep. [01:17:14] Speaker C: So they, they smell thing. You know how agents put a bit of bread in the oven, some cookies in the oven, you know, make it all sort of, you know. [01:17:20] Speaker A: Well, when you go to shopping centers or, you know, a lot of commercial applications, you'll find that, that a lot of the owners have like air senses built into the air. They're like a sensor quality air quality. But it's more about the, you know, we actually did a bit of research on this and you know, like certain, like a hairdressers might have a certain smell that. That's appealing to customers when they're walking. Yeah. [01:17:45] Speaker B: Yeah. [01:17:46] Speaker A: So you can introduce these into the return air grills. [01:17:49] Speaker C: It's a shampoo smell that you look forward. Yeah, it's Like a specific sort of smell. [01:17:53] Speaker A: Yeah, that's it. Yeah. Yeah. So all your high end shops in, in, in the city, they all have like an air sensing machine that's, that can be built into the back of the air conditioner too. [01:18:04] Speaker B: Isn't awesome? [01:18:05] Speaker A: Yeah. So you know, and it's very good and it's you know, because nobody wants to walk into a high end shop and it smells, you know, not, not so pleasant. So there is ways of assisting with this and it's through the air conditioning. [01:18:17] Speaker B: Wow, that's very interesting. [01:18:19] Speaker A: Yeah, yeah. So, but yeah, going back to like you say the, the mold and, and the spore build up. So there is a, there is a way of, around that we do sort of come in and perform a more in like a deep clean. It's as, as you will. [01:18:34] Speaker C: It's a way to get, you get Legionella from econ units. [01:18:38] Speaker A: It is, it is, it's, it's very, very uncommon but it, it could happen. And, and nobody wants to be breathing in unhealthy through moldy rooms. [01:18:47] Speaker C: And the other one is from gardening. I know, I know one of those. I, I actually I picked it up a few years ago from a, from a moldy property and yeah, I was ended up in hospital for six weeks. [01:18:58] Speaker A: Wow. [01:18:58] Speaker C: So I know how dangerous it can be. [01:19:00] Speaker A: Oh absolutely. Yeah, yeah it's, it's very, very dangerous. And you know, I think, yeah, like you say if, if things aren't maintained properly and that doesn't just have to be air conditioning. It counts for a lot of stuff. [01:19:11] Speaker C: That's across the board. [01:19:12] Speaker A: Safety first. 100%. Yeah. [01:19:16] Speaker B: All right, cool. You're going to do a bit of a break and then we'll come back and talk a little bit more about air conditioning. This, this time we'll talk about thinking about things like what, what should buyers be looking out for? Like how do they, what, what should they go in and see? You know what, give us some tips. What, what they can actually look out for. [01:19:35] Speaker A: All right, forward to it. Yeah, brilliant guys. [01:19:37] Speaker B: All right, so I've got this song now. It's called Sweat by Snoop Dogg. [01:19:41] Speaker A: More music, Better Mental Health only on IPL Radio. [01:19:48] Speaker C: And welcome back to the Perth Property Bros. With Carlos and Josh. [01:19:52] Speaker B: He's back. [01:19:53] Speaker C: She's back again. We're with our very good friend Alex Smith from Allfield Residential Air Conditioning Service. [01:19:59] Speaker A: Thank you, James. [01:20:01] Speaker C: Hopefully you're enjoying yourself my friend. [01:20:03] Speaker A: Absolutely loving it. It's you as I just talking about there. It's, it's not something I've Personally done myself, you know, coming in here and sort of being part of a radio show and it's. It's definitely been great to get out of the comfort zone and be a part of it. And it's just fun, you know, it's just relaxing. [01:20:19] Speaker C: Lest we forget Alita. [01:20:20] Speaker B: Yeah, yeah. [01:20:21] Speaker C: The power behind the throne. She's the, the admin, the background. She makes you look good. She does everything behind the scenes and listening the show. So. Hello, Alita. We're going to get you in next time. Don't worry about that. [01:20:32] Speaker A: Yeah, this is where she turns off now. So she knows that she's. We're on to her. But no, look, she is the powerhouse and she's the, the lady behind the scenes that makes the magic happen. And I'm the one that gets thrown out on the tools in the roof space. [01:20:46] Speaker B: Into the roof. [01:20:46] Speaker A: That's it. [01:20:47] Speaker B: Yeah. [01:20:47] Speaker A: So I'm happy with that. [01:20:52] Speaker B: So. Nice. Well, we did talk about earlier that we wanted to ask about air conditioning and how to get the house ready, which, you know, a lot of people will be preparing to sell their house at the moment. And obviously we don't want all these patch jobs and people putting in, you know. Can you give us some tips, you know, give some tips for sellers and selling agents on what they need to kind of do to get the house ready and stuff like that? [01:21:19] Speaker A: Absolutely, yeah. So look, the biggest thing, I think from a buyer's perspective, when you walk into a house, a lot of people, they get the walls repainted, the ceilings repainted, but they never change the air conditioning vents. If they've got the vents, I actually. [01:21:34] Speaker C: Suggest to people that they color, they paint them. Just like you were talking earlier about that yellowing plastic on the, on the aircons. [01:21:41] Speaker A: That's it. [01:21:41] Speaker C: It's one of the things I point out, as well as power points. Yeah, just replace the PowerPoint. Just the covers, they've gone yellow. Just put some white ones on. And if the air con covers, you can't pick them at Bunnings. You can just paint them with a spray paint, some white spray paint, and they look beautiful. For sale. [01:21:56] Speaker A: Yeah, absolutely. And I think when you've got a, you know, you've gone and you've gone to the effort of painting the ceilings and making them lovely and sparkly and white again, they stand out. They stand out like a sore thumb, don't they? So, you know, and, and people do look up and it doesn't. You don't really have to take, you know, much of a sort of distraction to see a big yellow vent on your ceiling. So that's definitely one of the biggest things. And like you say, whether it's replacing them, sometimes they need to be replaced. If they're hanging down in the corners or the louvers become. They become very brittle as they get older. So it does. It can make it a lot more difficult for customers, especially if the elderly customers and they don't want to be getting up on step ladders to do that themselves or they tend to break them because like I said, with the evaporative ones, they do due to the moisture in the. And all that, that sort of gets into them, which is what creates the discoloring. They become very brittle. [01:22:51] Speaker C: So is that what causes it? [01:22:52] Speaker A: It is. Moisture causes moisture. Yeah. So you find that on your refrigerated systems. They. We call or we like to call out what we call a sealed system. So it's not introducing any of the moisture or outside air. It's just recycling the indoor air temp, you know, the indoor air. So it's a sealed system and not introducing anything from it externally. [01:23:13] Speaker C: So I had no idea about that. I thought it was just light discoloration from. From age. [01:23:18] Speaker A: And sometimes it can be. But predominantly it's to do with the moisture and the outside air that's being dragged through the dun. Yeah, yeah. So it does then turn and brittle. So but like for the elderly generation or anybody that's sort of, you know, not comfortable getting up a step ladder, it can be difficult. So that's a good time to give an air conditioning company a call and ask them for a quote to get them vents. And realistically, it's just, it's. It's a small maintenance that can make a big difference on, you know, home open day, basically. [01:23:49] Speaker C: You mean call Oldfield? [01:23:51] Speaker A: Yeah, call all field. [01:23:52] Speaker C: Absolutely. [01:23:53] Speaker A: Give us a call. We're more than happy. We do do it for customers. And yeah, you do find. I just did it for a customer today who's potentially looking. He's done the right thing. His evaporative system was broken. You know, there was. And it was about 20 years old. So we've been out there, replaced it and fixed up a couple of vents for him and put some new ones in as well. And it just goes a long way when it comes to that data selling. So that's, that's one of the big, the big tricks. But other things to do and prepare your system is, you know, like I say, evaporative systems. Just if you are selling in the winter months, potentially you might not have seen, switched it on for a, for two or three months. You know, some people go from March all the way through till November before they switch that evaporative system on. So give it a blast. Is it getting that, you know, that feisty smell that comes out of it when you switch it on and if the, the sales, you know, representative switches that on for a home open just to get some air movement through the house? [01:24:51] Speaker C: Yeah, always do. Always turn. [01:24:52] Speaker A: The last thing a buyer wants is feisty smell when they're walking through the property. [01:24:56] Speaker C: You got to blow the bats out of the system. [01:25:00] Speaker A: So that's one thing that we definitely say recommend trying and give us a call at all field and you know, get a general service on it. And you know, it might be that the, the tray needs cleaning out due to, you know, let's say grime buildup that the pads in the evaporative may not have even been changed for over 10 years. Now a recommendation is, is that they only last between three and five years before you should change them. But like I say, we go to some at 20 years old and they've never been changed. So you can only imagine. And that's what creates all these sort of feisty, horrible smells when an air conditioner can be switched on. And so that's another handy tip as well. If you think you've not had it serviced, get, get it, you know, get us to come out there and just do a general service. When you're looking at selling a property you want to be, I'm sure you guys will tell any customer this, it needs to be in tip top shape and you want your air conditioner because that is one of the ticket items that a lot of customers are looking for when buying a house. [01:25:57] Speaker C: Oh yeah, you want it working. If it's not working, we pretty quickly tell them at the beginning and then we write some special clauses to say, well, it is as is that's not working. And they, they wouldn't or couldn't spend the money on the system. But and the other thing we were sort of talking about during the break is when we have a down market, competitive market, lots and lots of properties available for sale. And Josh is going around playing all the sales agents off against each other trying to get the best price for his clients. We as sales agents have to come in and get creative. I've always talked about this. We have to come in and do things like gardening packages and install solar, install an air conditioning system. You know, one of the really good ones to try to stand out out of the other 20 houses in the streets of that are for sale, y. You know, you want to bring in a system that's going to make you stand out. [01:26:49] Speaker B: There is one of those that actually adds value to your property. It's not something that's not. [01:26:53] Speaker C: It's not like a pool. [01:26:55] Speaker B: It's not like a pool, exactly. [01:26:56] Speaker C: This is an interesting point, isn't it, Josh? Pools don't add value. [01:26:59] Speaker B: Yeah. Pools don't add value. [01:27:02] Speaker A: They don't add value that. Well, that's a very hot tip for. For a lot of people, because I would have said a. A pool would be one of the biggest items that. That do. That do add value. So that's a very interesting point that you make there, guys. [01:27:16] Speaker B: It was something debunked by a value of ours that came on the show. [01:27:21] Speaker A: Yep. [01:27:21] Speaker B: Because he was saying, like, you know, yes, you can have pool, but not everyone wants a pool. [01:27:25] Speaker A: That's correct. [01:27:25] Speaker B: You know, so if someone buys the house and wants to get rid of pool, that's expensive. [01:27:29] Speaker A: It's an expense that they've got to do. Yeah. [01:27:31] Speaker C: There's a lot of complications with the floors. Yeah. [01:27:33] Speaker A: Yeah. [01:27:34] Speaker C: You have to maintain. Maintain them. They can go green, they can go black. They've got so much equipment attached to them. You've got to run the things which costs money. There's also some, you know, some potential risk associated. Associated to them. When you've got little kids around, neighboring kids, you've got compliance on pools. That can become enormous headaches when you're dealing with tenancy because the tenants may or may not look after it. [01:27:58] Speaker B: Yeah. [01:27:59] Speaker C: There's many reasons why a pool actually doesn't add value. [01:28:02] Speaker B: In my case, when I'm dealing with a lot of investors. Investors, that's the first thing that they say. We don't want to pool. [01:28:08] Speaker C: Yeah. [01:28:08] Speaker B: And that's purely because of all the reasons that he's just stated. Yeah. [01:28:12] Speaker A: And that actually just leads me into something else there actually why pools are a pain in our bum sometimes for air conditioning systems is, believe it or not, the whole child protection. Basically, they can be air conditioners. The outdoor units can be classed as climbing frames, rooms. So. Yeah. Yeah. [01:28:30] Speaker C: So we have to be a meter clear in height and width. [01:28:33] Speaker A: That's right. And I think legally from the top of my head that, yeah, an air conditioner has to be around 1.2 meters from an opening gate. Yeah. So. And depending on the height, width of the air conditioner. Yeah, you'd like. I said, I think it could be even 1.5. It all depends on the height of the gate and the height of the air conditioners to what. But you know, blocks are getting smaller now and it is making it more difficult to, to place the air conditioner. So when you've got a pool it can be a further obstruction to us as well. [01:29:03] Speaker C: It does complicate it even makes the contracts a little bit, a little bit bigger. And with home opens for example, I, I block the pool areas off something we just were taught by Rewa to do many, many years ago. They can, they don't have to open the gate to walk into the pool area to look into the pool and say oh wow, there's a pool. Yeah, we lock it off, lock off the gate all together. So there's no access to the pool because I could be in the back of the house in one of the rooms talking to someone. And a lot of people bring little kids to home opens and where do. [01:29:36] Speaker A: They want to be? The opposite room to everybody else. [01:29:39] Speaker C: So yeah, they do add a lot of complications actually. [01:29:41] Speaker A: Yeah, yeah. Just on that as well. Another hot tip that I, you know that I would highly recommend for, for you as buyers, agents and you know the agent is a lot of time we go to properties where we see that their outdoor units placement is not compliance. Now a lot of people don't realize that putting them within a certain distance of a hot water unit for example. Yes, I remember that this is a big one. [01:30:09] Speaker C: And gas. Yeah. Is that right? The gas unit, the gas outlet, the bottles, regulators. [01:30:14] Speaker A: That's it. [01:30:14] Speaker C: Clearance. [01:30:15] Speaker A: Correct. Yeah. So you know, for, for a hot water system. Yeah. It is recommended that it's you know, roughly about 1 meter away to play it safe. But also from a gas meter box as well. That's also a 1 meter clearance. And the amount of times we go to people's houses and that probably is actually another big problem that we come across when, when the new buyers take over. So not only has it been topped up with gas just to get it through, we then find that it's, it's too, it's non compliant because it's too close to a hot water unit. And I would say again that accounts for a good percentage of existing jobs that we, we clients houses that we go to. [01:30:55] Speaker B: Interesting. [01:30:56] Speaker A: Yeah. And again it's just because the job's probably being done as a cashy or on the tube. [01:31:02] Speaker C: Honestly I, I see guys the biggest ones for it 100 in all the years in this industry. It's, they're the ones that have always offered the kashi under the table, direct with the seller, direct with the owner, the landlord or whatever. Yeah. You know, even when it comes to moving the units, you know. [01:31:20] Speaker A: Yeah. [01:31:20] Speaker C: Which you know, I hear is more expensive or as expensive as just replacing the, the unit itself. [01:31:25] Speaker A: Absolutely. Yeah. We just did one the other day for a customer and, and yeah, it was, it was around about that fifteen hundred dollar mark for us to actually relocate it a little bit and pop it up. So it's not, it's not a simple task. There's quite a bit involved in the pro in the process. So yeah, it's. If it's not done right, if it's not done correctly the first time, because like I say it was done on the cheap. Like I say that's, you know, then it's a, it's a very costly exercise to, to relocate it and make it compliant as well. But yeah, so their little tips as well for customers and agents to, to look for as well when preparing. [01:32:03] Speaker B: So. All right, so now the agents prepared the house, the seller's done all their bids. Now what does a buyer have to do when they go into the house now? Say they were going to inspect the house and they're looking at air conditioning. What small tips you can give for them to kind of check to make sure that the, say the aircon is working. Yeah, it's fine. [01:32:20] Speaker A: Yeah, yeah, yeah, absolutely. 100. So I, you know, I think buyers should, should ask the, the agents, you know, if the air can check. Is the air conditioning running while it is there? Because if it isn't, is there a particular reason why it's not switched on? Is it because they know it's, you know, if it hasn't been picked up and then you're just looking for sort of the age of the system. So like that discoloration, the out, you know, go when you're looking down the side of the house. Just, just, just look at the condition of it. So again, I think you guys were just talking about this previously with Rusting. You know, have a look at it. Yeah, you know, there is the, there's clear signs sometimes that there's a very aging system just sat down the side of your house. And if it's, the panels look beaten and it's rusted, there's a good indication there that that system is old, especially internally. Yeah, yeah. [01:33:18] Speaker B: Another thing, I also make sure that always when I turn it on and I put it to cold and make sure it's cold. Yes. I put it to hot and make sure it's actually hot. Beautiful, isn't it? [01:33:26] Speaker A: Yeah, that's this. Yeah, yeah, absolutely. For a refrigerated system, try it on cooling, try it on heating. It can be a little bit hard sometimes to get the system to play nicely. [01:33:37] Speaker C: I was gonna ask you about that. Is it actually safe to do that? It's like when you're going from 16 degrees to 32 degrees. I know the system shuts off. [01:33:45] Speaker A: Yeah. You know, it's more about trying to get it to do that. You've got to trick the system actually. If it's a, as say a 20 degree day and you're trying to put it on cooling at 24 degrees, the system might not necessarily fire up because the sensors are telling it, it doesn't need to. So you've got to put it on cooling and whack it down to say 17 degrees to, to get it to work or vice versa. If it's a, you know, a warmish day, like I said, 24 degrees. But you want to, you know, in the springtime. Exactly. Is, is a prime example where we're starting to get that beautiful 25 degree day. Outside it's beautiful, but inside it's still. You can feel that coldness. So what you've actually got to do is turn the air conditioning on a heating and flip it up to 30 degrees. So it, it, it tricks the air conditioner to think that it, it's, it's cooler than what it is and that it actually needs to warm up. Because like I said, they are smart. And if the outdoor air temperature is reading around 20 degrees, 25 degrees and you're trying to get it to heat up because it is only about 15 degrees on the inside, the air conditioner says, nope, we're good, so you better. So yeah, when you're testing, it's a great thing and, but you have got to really go from one end to the other. So, so you got to get it up to 30 degrees on heating and down to 17 or whatever it may be, it's 16, 18, they're all different. And, and try get it to, to, to fire up, basically. [01:35:11] Speaker B: It be funny, isn't it, when 100 people walking through there and you go in testing in the air, what is this guy doing? [01:35:21] Speaker C: So they only get to test it after they've bought it. Then they can muck around with the. [01:35:25] Speaker A: System, then they can look around. Yeah, like I said. But the most common signs is, is definitely. Yeah, look at, look for the discoloration. Something that's easy for customers. You know, obviously you don't want them Going there, but you know, for buyers. Yeah, ask. Ask the question. You know, is the air conditioning definitely working? As agents, I'm sure you understand you've got a million and one things to look at. So sometimes air conditioning might just not be. It might have been a slip of the mind. So for a buyer, it's worth asking the question on the way in there. [01:35:54] Speaker C: No, it certainly comes up sooner or later. [01:35:56] Speaker A: Yeah. Like I said, air conditioning is a ticketed. A big ticket. [01:35:59] Speaker C: It's a big ticket item. Yeah, exactly. Right. [01:36:02] Speaker B: Yeah. Yeah. You want to go for a bit of a. [01:36:05] Speaker C: Okay. [01:36:05] Speaker B: Break before we. [01:36:06] Speaker C: Let's have another quick. This will be our last break. Beautiful. Before we come back to Josh's famous quick fire round. [01:36:13] Speaker A: I'm excited. I look forward to this. [01:36:15] Speaker C: He's going to keep you on your toes. It is the big bad Josh. And you're listening to the Perth Property Bros. With Carlos and Josh. [01:36:21] Speaker A: More music, better mental health, only on IPL Radio. [01:36:28] Speaker C: Welcome back to the Perth Property Bros with Carlos and Josh and our very good friend, Alex Smith from Allfield Residential Air Conditioning Service. [01:36:37] Speaker A: It's nice to be here, guys. I've really enjoyed being on here. It's been a good laugh. It's good sitting looking at two smiling faces. And the best thing is I get to see you again on Friday. [01:36:47] Speaker C: On Friday at bni. [01:36:49] Speaker B: Every week. [01:36:49] Speaker A: Every week. [01:36:50] Speaker C: Every week. [01:36:51] Speaker A: And we love it. [01:36:52] Speaker C: That's how we connect with each other. We meet every week at bni. We've spoken a lot about BNI on here and Carly has been on the show a few times. She's been I as well. We, we support each other's businesses. We get to know each other and over time because we show up, we have that commitment to each other. We certainly trust each other to send our clients. Our best clients. [01:37:09] Speaker B: Yeah. [01:37:10] Speaker A: To each other 100%. You know, without BNI, it's definitely, definitely been, you know, it's helped build my business to where it is today. [01:37:16] Speaker B: Well, if someone's willing to sit in the roof in 60 degrees heat and willing to answer my call. Yeah, you got my support anytime. [01:37:24] Speaker A: Well, not only that, by going there as well, it helps me not sit in a roof as well. It's any excuse to get out. [01:37:30] Speaker B: Excuse to get out. Yeah. [01:37:32] Speaker C: Now you've got Josh's quick fire round. Now this is notorious, mate. We'll see how you go. [01:37:37] Speaker A: I've got sweaty palms, but I, I. [01:37:39] Speaker C: Think I'm ready all come far and wide for this session. [01:37:41] Speaker B: All right, so quick snapshot answers, but I want you to explain a little bit, I'll ask you. All right, all right, all right, here we go. First one. Ducted or split systems? [01:37:51] Speaker A: Ducted. [01:37:52] Speaker B: Why? [01:37:52] Speaker A: Oh, because it's the ultimate goal for every customer to have heating and cooling in every space. [01:37:58] Speaker C: Oh, good answer. [01:37:59] Speaker B: Yeah. Ceiling fans. Yay or nay? Masking. Masking. Air conditioning guy. [01:38:07] Speaker C: Dispersed the air, so I'm going to say yay. But what did you say? [01:38:11] Speaker B: I'm saying n. Why is that? [01:38:13] Speaker A: Because I wanted to buy air conditioner. [01:38:16] Speaker B: See? See what I said? Ideal temperature setting in summer. [01:38:21] Speaker A: Yes. 24 degrees is the recommended room temperature. Or 22 to 24 degree. [01:38:26] Speaker B: And I don't know if I. What about winter? [01:38:29] Speaker A: Winter. Each to their own actually. Believe it or not, some people like to be red hot. But I'm. I'm the other way around. I protect. I like mine to be about 20 degrees on heating. That's just to take the edge off the home without it feeling overpowering with heat. But again, you probably wouldn't recommend any more than 24 degrees on heating. [01:38:47] Speaker B: Nice energy saving tip. Most people ignore. [01:38:51] Speaker A: Oh yes, the big one. Cleaning filters. [01:38:54] Speaker C: All right, all right. [01:38:55] Speaker A: Nobody maintains filters, especially on warm up mounted split systems. And that might be because they're not there. So the biggest tip is to keep on top of your filter. Just generally most of them are a washable filter. Take it out every three to four months. Definitely no more than three months. If you have pets, the fur of the pets does gather a lot quicker. Yeah. [01:39:17] Speaker C: A lot of people wouldn't know that. You can just grab the, the lip and click it open and there's like a completely jammed filter. [01:39:24] Speaker A: Yeah. I mean we've definitely, you know, I know it's a quick fire round, but just quickly. We have attended about three or four in the last few weeks and it was down to the wall mounted split systems not blowing more air, you know, enough air and it was down to completely blocked filters. [01:39:39] Speaker B: Interesting. [01:39:39] Speaker C: There you go. [01:39:40] Speaker B: All right. The weirdest thing you've ever found inside a unit. [01:39:44] Speaker A: A rat inside of the unit, inside the roof space. [01:39:49] Speaker B: Right. [01:39:49] Speaker A: Where it shoots. Its quite a common scenario. They chew through the ducting, they get in there because it's warm and cozy. [01:39:54] Speaker B: Yeah. [01:39:54] Speaker A: And it got sucked up into the fans and caused the air conditioner to blow. [01:39:59] Speaker B: Second weirdest. [01:40:01] Speaker A: Oh, second weirdest. It's got to be spiders or cockroaches. Is probably. [01:40:06] Speaker B: Yeah. [01:40:07] Speaker C: Special diamonds or something. [01:40:08] Speaker A: Yeah. I've never found anything good. Yeah, never found one. [01:40:13] Speaker B: All right. New build or existing home, which has more aircon problem problems? [01:40:19] Speaker A: You could say both. But existing is where predominantly you find most of the problems. Yes. [01:40:24] Speaker B: Okay. Put summer survival essentials beside aircons. [01:40:29] Speaker A: Oh, well, I hate to say it. [01:40:32] Speaker C: Swimming pool. [01:40:33] Speaker A: Yeah. Yeah. And ceiling fans. [01:40:35] Speaker B: Ceiling fans. [01:40:37] Speaker C: Hey, if you get a ceiling fan guy and bni, then you're gonna love ceiling fans. [01:40:41] Speaker A: Ceiling fans. Starting fun times. Yeah. Or a good old. I'm trying to think what they used to use. Yeah. A nice cold bath. So a wet flannel. [01:40:50] Speaker C: Yeah, that's good. [01:40:51] Speaker B: So, Alex, you're telling me you don't have a fan in your house? [01:40:58] Speaker A: Am I allowed to lie down? I do. [01:41:01] Speaker B: All right. Worst time to install a system right. [01:41:05] Speaker A: In the middle of summer. Unless your system has broken down, then that's rightfully so. But if you're just a general Mr. And Mrs. Public out there and you don't have any air conditioning, definitely don't give us a call in December, January, or February. [01:41:21] Speaker B: Why is that? [01:41:22] Speaker A: That is because we are booked out. If you're looking for an immediate fix, you won't find anybody that is available for a minimum of three to four weeks. And that's the peak season when everyone's busy. And, yeah, it's the hardest time to get hold of anybody in air conditioning. [01:41:39] Speaker B: All right, now, I may. It may have been. Repeat this one quick DIY maintenance tip for listeners. [01:41:45] Speaker A: Oh, quick. Yeah. Yeah. So definitely. Yep. I said filter cleans is definitely one of them. And, yeah, cleaning of the grills, you know, so, like, coming back to the. You know, if you're looking to maintain, make them look good for sale, whatever it may be. Definitely. Yeah. I think filters is definitely the. The main big one. And clearing of any debris around the outdoor units. So, yeah, definitely keep. Keep them nice and clear. The more airflow they've got around them on the outside, the better and efficient it is for the air conditioner. [01:42:17] Speaker B: Excellent. And one myth about aircon you want to bust forever. [01:42:24] Speaker A: Oh, one myth that I wanted to bust that I would like to bust. Well, the big. The biggest myth would be, can they last longer than 12 to 15 years? [01:42:36] Speaker C: And air conditioners, they can, can't they? Yeah, they can go forever. [01:42:39] Speaker A: Sometimes I would love to find something that. That I would like to extend the life of an air conditioner. [01:42:46] Speaker C: Well, I've got you on the show, mate. Can you explain what all those symbols are? When you press mode, you're pressing mode. I seem to have to work through 50 symbols to get to the one I want. [01:42:56] Speaker A: You do. [01:42:56] Speaker B: You do? [01:42:57] Speaker A: Yeah. No, That's a very good question and a Lot of people, you know, with the screens being smaller these days, you know that they, they are very hard to identify which one is which, especially the cooling, which is the snowflake sun for heating. [01:43:11] Speaker C: But you have to think too much. I just wanted to say hot, cold, two buttons. That's it. [01:43:15] Speaker A: That's it. Yeah. Well our newer, the, the newer control panels that we sell as standard, which is an air touch products, it actually has a color coded screen. So if you're on cooling, the screen is blue. [01:43:26] Speaker C: I've seen those. [01:43:27] Speaker A: Yeah, yeah. And if it's on heating, it's on red. But the main five functions on an air conditioner on the modes is. Yep. Cooling, heating, fan only which is just. It uses the motor inside the roof. Just that what we call the indoor fan core unit without the outdoor bit and just recycles the indoor air temperature basically so it's more efficient indoor. [01:43:49] Speaker C: Okay. [01:43:49] Speaker B: There you go. [01:43:50] Speaker A: Yep. So you can do that. Now the other two that they generally have is what you call an auto mode and a humid or a dry mode, which is more sort of specific to your, your sort of countries closer to the equator. So like Singapore and Malaysia and all them areas that, where they do experience a lot more humidity. [01:44:08] Speaker C: Okay. [01:44:09] Speaker A: Now the auto mode is a dangerous mode. If you use auto it. What it does is it automatically transfers between cooling and heating. So let's just say you're trying to cool a house down to 24 degrees. It gets down to say the sensor reads that it's 22 and it automatically stops, goes into heating mode and then starts heating your home. And again customers ring you going, why is my air conditioner heating when I asked it to cool? And that's because they had it in auto. Auto mode. [01:44:37] Speaker C: In auto mode. [01:44:38] Speaker A: Yeah. So we generally say stay away from auto and dry. Just stick to cooling, heating and fan only. [01:44:46] Speaker C: So it dries the dehumidifier. Is that right? So it's taking the internal air and rinsing it out. [01:44:52] Speaker A: That's it. Yep. [01:44:53] Speaker C: Spinning it out the back. [01:44:53] Speaker B: Yep. [01:44:54] Speaker C: And you're getting the dryer. [01:44:55] Speaker A: Yeah. Just. Yeah. And it's just. Yeah. [01:44:57] Speaker C: Okay. See? [01:44:58] Speaker B: All right, excellent. [01:44:59] Speaker C: It's changed my life now. [01:45:00] Speaker A: That's it. [01:45:01] Speaker C: I have to work through so many symbols. [01:45:02] Speaker A: He's gonna go home and clean his filters. [01:45:06] Speaker B: I just got mine clean. [01:45:08] Speaker C: Did you. [01:45:08] Speaker B: Bye. [01:45:09] Speaker A: Bye. [01:45:10] Speaker C: Did you actually, yeah. That's how I give him a five star review. [01:45:13] Speaker A: That's how I know he's got senses. [01:45:17] Speaker C: Are they not a common thing or is that like a deluxe sort of. [01:45:19] Speaker A: Version of it is a deluxe, like everything more choice on the market. [01:45:25] Speaker B: I went a step above, though. I went and had the motion sensor, isn't it? [01:45:28] Speaker A: That's right. He did, yes. [01:45:30] Speaker B: Which does not work whatsoever. I'm asking you, how do I get this changed? [01:45:37] Speaker A: It was actually quite funny. I was like, oh, it's the first time I've actually seen a motion sensor. It was a different type of zoning system that we use. So we. I was actually quite impressed. Yeah. Yeah. [01:45:47] Speaker B: Do you want to take it home for you with you? I can do it here. [01:45:50] Speaker A: No, because my technician told me it doesn't work. [01:45:52] Speaker B: Yeah. [01:45:53] Speaker C: Okay. So what, so when you walk in a room, it's supposed to kick on. [01:45:56] Speaker A: It detects the zoning. Yeah. So it opens that and closes. [01:45:59] Speaker C: But what if you want to go to sleep and you're not moving and you want your aircon on? [01:46:03] Speaker B: Well, what I was told so I had in my theater room. So when I actually am in the room, it's supposed to detect me, but when I walk out the room, it's supposed to say, all right, there's nobody here. It cuts off. [01:46:16] Speaker C: Oh, okay. [01:46:17] Speaker A: Yeah. [01:46:17] Speaker B: So it's supposed to save it. But I've not seen it in action. [01:46:21] Speaker A: Pretty much. Yeah. [01:46:23] Speaker B: I guess maybe I'm not in the room to see it. [01:46:26] Speaker A: Look, it's like everything. Technology is growing and, you know, everybody wants the best of the technology, but sometimes there just needs to be a threshold as to where we stop with that technology at the end of the day, you know, I'm a bit of an old school sort of person and I'm just. If you want to be cold, if you want to be cold, put it on cooling. If you want to be warm, put it on heating. And that's. And that's me. [01:46:50] Speaker C: Yeah. [01:46:51] Speaker B: All right, cool. Thank you very much. I think that's amazing. [01:46:54] Speaker C: No, I've. I've really enjoyed having you on the show, man. [01:46:56] Speaker A: Yeah. Honestly, guys, it's. It's been an absolute pleasure to be here and part of the Perth property Bros. And part of the family, my friend. [01:47:03] Speaker B: Yeah. [01:47:04] Speaker C: So how can people reach you? [01:47:05] Speaker A: Yeah, if people want to reach us, we many ways is reaching us. We are on social media, on Facebook, we do have a website and otherwise we do have a general landline. 0893337 Triple 8 0. And we're everywhere. [01:47:20] Speaker C: That sounded like a lot of numbers. Can you go again on that one? Yeah. [01:47:24] Speaker A: All right. 9, 337. [01:47:26] Speaker C: Yes. [01:47:27] Speaker A: 8, 8, 8, 0. [01:47:29] Speaker C: Got it. Yeah, it was the eights. [01:47:33] Speaker A: Sped up a Little bit. [01:47:34] Speaker C: So the website. [01:47:35] Speaker A: Yeah. Www.AllfieldRacs.com. which stands for Residential Air Conditioning Services. [01:47:44] Speaker C: All Field Racs. [01:47:46] Speaker A: Yeah. [01:47:47] Speaker B: R A C S. Brilliant. [01:47:49] Speaker A: And on there as well, we have some blogs and. And, you know, handy tips for customers as well, which people can refer to. And we, we do try to keep on top of our Facebook and post on there as well, just to help people out. [01:47:59] Speaker B: I've been amazing, man. I think obviously we've used you for our clients, but, you know, on both sides with a client and our buyers who always had positive feedback. [01:48:08] Speaker A: Yeah. [01:48:08] Speaker B: And, you know, really appreciate you doing what you do. [01:48:11] Speaker C: Yeah. [01:48:12] Speaker A: No, thank you, guys. It's been an absolute pleasure. And like I said, I love, you know, look forward to continuing being a part of, you know, the BNI family and the friendship and the working together. [01:48:24] Speaker C: It's multilayered, isn't it? It's one to be a member. Two. Then you become friends. It becomes more of a family then and you get closer and you know, when. When aircons come to mind, you know, it's Alex, when somebody's looking at buying a house, it's Josh, you know, somebody's thinking of selling, it's Carlos. And we, we help each other to stay a front of mind. Yeah. [01:48:47] Speaker A: And it builds trust, as you say, you know, that's the key. It builds. It builds trust. And you know that when I put a call to either yourselves, I know that it's going to a trustworthy person as well and that they will get looked after, which is, you know, which is always great. [01:49:02] Speaker B: Amazing. [01:49:02] Speaker C: That's exactly right. And. And Elita, of course, if people contact you, they'll get a liter. [01:49:07] Speaker A: Absolutely. Elites will be there waiting. Yes. And if not, they get to. They do get through to our new digital assistant as well. [01:49:14] Speaker C: Oh, did Steph give you a. Did she really? [01:49:17] Speaker A: She did. [01:49:18] Speaker C: How's it working? [01:49:19] Speaker A: Amazing. [01:49:20] Speaker C: Is it? [01:49:20] Speaker A: Yeah, we're getting really positive feedback. Jess, the digital assistant is. Is very good at what she does. [01:49:26] Speaker C: This is the AI agent. [01:49:28] Speaker A: AI receptionist. Yeah. [01:49:31] Speaker B: You know. Do you know, I tried conducting Alex and I couldn't get him, so I said, okay, I'll try the offer. He wanted to contact Alita. And then it's like, oh, this is Jess. And I was like, hi, Jess. [01:49:42] Speaker C: Can you speak to. [01:49:43] Speaker B: Can I speak to Alex? Like, well, yes, we can, but I'm Jess, the digital. I like. [01:49:49] Speaker A: Damn it. [01:49:50] Speaker C: Did you hang out? [01:49:53] Speaker B: It was so real. [01:49:55] Speaker A: She's an Australian accent lady. So it's, you know, it. It is, but we, like, you know, we Wanted to toy with the idea and let cor customers know that they are speaking to a digital assistant, which, you know, I think if people know that, you know, they're sort of more forthcoming when they're leaving a message. And it's great. You know, it sends you a transcript of the conversation afterwards and it just. It just gives people that personal connection. [01:50:18] Speaker C: But you want an answer sometimes, don't you? [01:50:20] Speaker A: Yeah. [01:50:21] Speaker C: Are you guys available? Are you guys booked out? How far ahead are you booked out? How long does it take on average to complete a job? You know, sometimes maybe that's all they want. Just a quick, quick response. [01:50:30] Speaker A: Quick response. A touch point. And that's what that is. And it allows us to, you know, service our customers if. If we're on the phone or we've had to step away or whatever it may be. It's just allowing somebody to have that touch point and then we can get back to them straight away. [01:50:44] Speaker B: All right, good. [01:50:45] Speaker C: Well, I want to call your office and. And have a chance. But look, I'm not going to hang up on her like others. Others would. Josh. [01:50:53] Speaker A: Yeah. Oh, don't worry, we got that bit. Damn it. [01:50:58] Speaker C: Transcribed. [01:51:01] Speaker B: But Alita, I don't want to talk to you. But anyway, thank you again to Alita for actually pushing you to come onto the show. So that was good. [01:51:10] Speaker A: She did. Yeah. Without her it wouldn't have. Yeah, I probably wouldn't have stepped. Stepped out of the comfort zone. So. [01:51:15] Speaker C: Yeah, thanks for coming. And have a look at Alex's website. All field r a c s.com for all the information you need, including any hints and tips about air conditioners and the air conditioner game in general, I imagine. Yeah, everything's all there. [01:51:30] Speaker A: It is everything you need. [01:51:31] Speaker C: So, Joshua, have you got on next week? [01:51:33] Speaker B: Actually, you just mentioned it. I was just trying to look for it just now. [01:51:37] Speaker C: Well, honestly, we've got so many guests book booked ahead, you know, it can be easily two months, three months sometimes, unless we have a cancellation, somebody's sick or whatever. [01:51:48] Speaker A: Yep. [01:51:49] Speaker C: We've just. Yeah. With so many people in our teams and in all our networks and we try to give them all a bit of a spotlight, so. [01:51:56] Speaker A: Oh, I'd look and why wouldn't you? You know, it's. It's for anybody that hasn't done it, you know. Now, now, this is the first time I've been on here and it's the best experience. It's great experience. [01:52:05] Speaker C: It's more relaxed now, mate. [01:52:07] Speaker A: 100. You're a little bit nervous at the moment. [01:52:10] Speaker C: It's just us, mate. [01:52:13] Speaker B: Next week we've got a. Another mortgage broker, Belinda Sakoski is her name. [01:52:17] Speaker C: Good. [01:52:17] Speaker B: So we're going to be talking about FIFO. [01:52:20] Speaker C: FIFO, yeah. So she specializes in mortgages for FIFOs that are too busy. [01:52:26] Speaker B: She's got a few things that she specializes in and I'm going to bring her in few more times just to talk on those various topics which I think will be very interesting for the show. [01:52:35] Speaker C: That's absolutely brilliant. [01:52:36] Speaker B: Next week we'll just be talking FIFO workers. [01:52:40] Speaker C: Well, Josh and I actually forming a team. Josh, led by. Is it is you're leading the team. [01:52:46] Speaker B: This other mortgage broker. [01:52:48] Speaker C: Okay. Leading a team for. To specialize in services for FIFO workers. Oh, wow. We're actually having our first meeting tomorrow. Tomorrow in Perth. There's a settlement agent, mortgage broker, buyer's agent, sales agent. Yeah, a few on the team. [01:53:03] Speaker A: That's amazing. What a. What an amazing idea. And you know, especially for fivefold workers who like you say, they, Their time is, is already precious and when they're only here for half of the year, let's just say probably they just want to sleep, man. They just want to sleep. But they need, they need to know that they can give a job to somebody like yourself, Josh. And then that's dealt with between you, Carlos and the rest of the team. [01:53:27] Speaker C: We're on the ground. Exactly. [01:53:28] Speaker A: You're on the ground, but you've got a whole network of people who are going to get that over the line for you. And you can go away now knowing that you're in surf hands. [01:53:36] Speaker C: So. [01:53:36] Speaker A: Yeah, it's fantastic. [01:53:37] Speaker C: Exactly. Yeah. So we'll be talking FIFO next week. [01:53:39] Speaker B: Yes, we will. [01:53:40] Speaker C: We can tell her all about our FIFO team. Well, Josh, awesome show. This is our 21st episode, I believe. [01:53:52] Speaker B: I think it's 22. [01:53:53] Speaker C: 22Nd episode. [01:53:54] Speaker B: 22Nd, yeah. Don't think I ever recorded our first session, so. [01:53:58] Speaker C: Yeah, okay. [01:53:59] Speaker B: Our first, our first session. I remember it was a full three hours worth of talking. I think we talked all properly in the last three hours and now it's a little bit more structured. [01:54:10] Speaker C: All right, well, thank you again, Alex, for joining us. Josh, always a pleasure. And we'll be back again next week. 3pm Australian Western Standard Time for the Perth Property Bro show. Have a good night, everybody. [01:54:22] Speaker A: More music, Better Mental health Only on IPL radio.